ieSupportManager is a fully featured helpdesk software application with a web access module included.
Log your internal or external issues, add to and look up the fully searchable knowledgebase and prioritise, sort and filter issues and more.
Identify unusual issues and track trends via the generous suite of reports. Installation is only a matter of minutes.
Powerful yet easy to use and 32-bit client-server enabled for speed & efficiency. Full context sensitive help with comprehensive user-defined security levels.
ieSupportManager is in use in many organisations around the globe in the software, media, pharmaceutical, medical and transport sectors for example.
Flexible features include user-definable labels, buttons, menu items and dialogs. This facility also gives ieSupportManager full multi-lingual capabilities.
User-defined fields capability with powerful dynamic reporting. Other uses include bug tracking and product development issue management.
MAPI compliant email facilities built-in. Option to email reports in PDF format is available if Adobe Acrobat PDFWriter is installed.
Here are some key features of "ieSupportManager":
· Issue Logging & Tracking
· Web Interface
· Email Logging
· Email Notifications
· Highly Customisable
· Contract Management
· Built In Reporting
· Multi Lingual
· Unlimited Users
Requirements:
· IBM compatible PC
· 128MB Ram
· 32MB Hard Disk space
· Database connection to Firebird or MS SQL Server
Limitations:
· This evaluation version has some restrictions in terms of functionality which are not found in the licensed version of ieSupportManager
What's New in This Release: [ read full changelog ]
· A contact can now be flagged as the default contact for a particular customer
· Added 'Call Duration' and 'Total Duration' to field chooser list for View Open/View All Calls
· Customer/Product notes on Log A Call screen now selectable for copying/pasting
· Customer custom fields of type 'Date' no longer default to current date
· New Report : 48 - Calls by Sub Category
· New Report : 49 - Sub Categories List
· New Report : 50 - Analysis by Sub Category
· Fixed "Double or real expression has overflowed" error on program start on some versions of Vista
· Option to email reports in PDF format now supports PDFCreator
