ieSupportManager is a fully featured helpdesk software application with a web access module included. Log your internal or external issues, add to and look up the fully searchable knowledgebase and prioritise, sort and filter issues and more.
Identify unusual issues and track trends via the generous suite of reports. Installation is only a matter of minutes. Powerful yet easy to use and 32-bit client-server enabled for speed & efficiency. Full context sensitive help with comprehensive user-defined security levels.
ieSupportManager is in use in many organisations around the globe in the software, media, pharmaceutical, medical and transport sectors for example. Flexible features include user-definable labels, buttons, menu items and dialogs. This facility also gives ieSupportManager full multi-lingual capabilities.
User-defined fields capability with powerful dynamic reporting. Other uses include bug tracking and product development issue management. MAPI compliant email facilities built-in. Option to email reports in PDF format is available if Adobe Acrobat PDFWriter is installed.
Here are some key features of "ieSupportManager":
· Issue Logging & Tracking
· Web Interface
· Email Logging
· Email Notifications
· Highly Customisable
· Contract Management
· Built In Reporting
· Multi Lingual
· Unlimited Users
Requirements:
· IBM compatible PC
· 128MB Ram
· 32MB Hard Disk space
· Database connection to Firebird or MS SQL Server
Limitations:
· This evaluation version has some restrictions in terms of functionality which are not found in the licensed version of ieSupportManager
What's New in This Release: [ read full changelog ]
· Added 'Call Priority', 'Sub Category' and 'Closed By' to field chooser list on Knowledge Base screen
· Knowledge base no longer auto filters when you change Search Options and/or Keyword Options (user must now click on Go)
· Associating a sub category with a category no longer shows sub categories marked 'Out Of Use'
· Fixed sizing issue on higher resolution monitors on Maintenance >> Customers >> Customer Contacts screen
· Fixed issue with being unable to close 'Notes' window if 'Log A Support Call' screen was closed first
· Fixed error when editing a customer if there are more than 32000 customers already set up
· SQL Server 7 no longer supported
· Longer text fields (e.g. problem / solution) now supported on SQL Server 2005 or greater
· Call Activity can now be input on behalf of another user (if enabled via System Options)
· Reports 1,2,10,15 and 39 now remember previous selection criteria
· Reports 1,2 and 39 now allow Sub Category as part of the selection criteria
· Fixed issue with Repor...
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