Ecsow Dialer for Skype
Escow Dialer is a software application that can be used in order to dial Skype contacts automatically, with support for importing and exporting campaigns.
You come across an interface which can only be described as being plain and simple, seeing it only consists of a menu bar, several buttons and a panel in which to display all the contacts you are planning to call.
Help documentation is provided online, in the form of FAQs, which ensure that both power and novice users can easily learn how to handle Escow Dialer.
Import and export capabilities, and adding contacts
This utility enables you to manually input contacts one at a time, as well as import them from XML or CSV files with ease. You can also export data to the hard drive using an XML or CSV format, and generate reports using a CSV or HTML file type.
When it comes to inputting contacts, it is possible to insert information such as full name, phone, e-mail, job title, city, state and home address, website, fax number, call disposition, notes and any other detail you deem necessary.
Options you can take advantage of
From the setting panel, you can choose the phone service you are interested in using (VoIP, desktop Skype), input you country/region code, specify the number of seconds to wait for an answer and the duration of the pause between calls, add a CSV with phone numbers to skip, enable a voice activity detection feature with a customizable threshold and record or upload a message to play when an answering or human is detected.
Last but not least, it is possible to automatically record calls to a custom location on the hard drive, pop up contact information before the call connect and display greeting play percentage in the call disposition.
Conclusion and performance
CPU and memory usage is low at all times and thus, the computer’s performance is not going to be hampered. The response time is very good and there are plenty of options to aid you in setting up your call center.
All in all, it is safe to say that Escow Dialer is an efficient and reliable piece of software, seeing we did not come across any errors, crashes or hangs in our tests and that the interface is friendly with all users.