Front

Front is a complex yet easy to understand software solution that was developed to provide companies with a method for managing shared inboxes, such as ‘support@’, ‘sales@’ or ‘info@’, enabling employees to answer emails and solve requests, without the risk of overlapping.

The application experiences a quick and uneventful setup process, after which you can configure your account, adding the shared email inbox that you wish to focus on.

The main window of the program can appear slightly cluttered at first, but after browsing through its various features and functions, you can easily get the hang of it.

After having added your teammates to Front, you can begin sifting through your inbox, dealing with messages however you see fit, either by sharing them with other people, assigning them to a coworker or snoozing them for a given period of time (‘In 4 Hours’, ‘Tomorrow Morning’, ‘In 2 Days’, ‘In 1 Week’ or at a more specific time).

In the left-side panel, you can view the messages ‘Assigned To Me’, ‘Pending’ or the ones that you are ‘Following’; when you’ve finished working on one, you can archive it. Similarly, you can view the shared accounts you are working with or add a new one, being able to learn various statistics about the ‘Activity’ and ‘Analytics’ associated with it.

Moreover, Front lets you create and send new messages, make a series of internal comments on a conversation, to remind you of something important, or snooze a conversation, when you feel its topic is currently of no interest to you. The tool even lets you customize ‘My Profile’, including avatar, first and last name, or signature.

To conclude, Front is a reliable and efficient utility that aims to help team members collaborate between themselves and distribute the workload as evenly as possible, making sure share email accounts are monitored and the received messages are dealt with in due time.