LiveChat (formerly LIVECHAT ContactCenter) icon

LiveChat (formerly LIVECHAT ContactCenter)

3.6/5 1
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Customer service and online sales through a website. #Online customer support  #Customer support  #Business communicator  #Customer  #Support  #Business  

Description

features

changelog

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LiveChat is an online chat software solution in SaaS model. LiveChat will help both the ecommerce website visitors and owners. With chat button placed on the website, visitors receive simple & quick access to live chat with customer service representatives or sales support without installing any additional software.

At the same time operators have got even more functionalities: personal and automated chat invitations, web traffic monitoring and real-time visitor information are just basic features to start with.

LiveChat application includes search engine icons to make easy recognizing referring website and keywords, the possibility of setting up link shortcuts, cobrowsing, opening links on customer side, using tag-based canned responses and transferring the customer between different agents without losing chat history.

LiveChat allows holding multiple with customers, partners and employees at the same time. Also, more advanced users will appreciate the feature of tracking chat conversion in Google Analytics, integrations with CRM software (Salesforce, SugarCRM), ecommerce platforms (Shopify, ZenCart, Magento), CMS platforms (Joomla, Drupal, Wordpress), remote desktop tool (LogMeIn Rescue) and help desk software (Zendesk). For more complex implementations, group and department setup is possible with additional rights management. Shared chat history and advanced reporting and analytics section make LiveChat useful tool in online sales and support. The application fills the gap between phone and email communication.

Customers and web visitors receive free and instant access to the needed information, while the agents can provide support up to 5 times more effective than on the phone, capturing customers directly on the website and guiding them through the sales process.

All the data transmission in LiveChat is processed with SSL encoded protocol, what guarantees top security level and safe communication channel in the company.

System requirements

  • 128MB RAM
  • 40MB hard disc space

Limitations in the unregistered version

  • 14 days trial

What's new in LiveChat (formerly LIVECHAT ContactCenter) 6.1.1.0:

  • Tag-based canned responses with hints window
  • New chat window layout
  • Visitors IP filtering
  • Support for Salesforce, Sugar CRM, Zendesk, LogMeIn integrations
Read the full changelog
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LiveChat (formerly LIVECHAT ContactCenter) 6.1.1.0

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  runs on:
Windows All
  file size:
14.6 MB
  filename:
LiveChat.exe
  14 screenshots:
LiveChat (formerly LIVECHAT ContactCenter) - LiveChat will provide users with a customer service and online sales through a websiteLiveChat (formerly LIVECHAT ContactCenter) - Users will be able to access options such as Profile, History, Add to Contacts, Block, New Task or Add-ons managerLiveChat (formerly LIVECHAT ContactCenter) - The Profile section will offer a list of options like Nick, Job title, Host, Skype, E-mail, Mobile, Work, MSN or Department informationLiveChat (formerly LIVECHAT ContactCenter) - screenshot #4LiveChat (formerly LIVECHAT ContactCenter) - screenshot #5LiveChat (formerly LIVECHAT ContactCenter) - screenshot #6LiveChat (formerly LIVECHAT ContactCenter) - screenshot #7LiveChat (formerly LIVECHAT ContactCenter) - screenshot #8LiveChat (formerly LIVECHAT ContactCenter) - screenshot #9LiveChat (formerly LIVECHAT ContactCenter) - screenshot #10LiveChat (formerly LIVECHAT ContactCenter) - screenshot #11LiveChat (formerly LIVECHAT ContactCenter) - screenshot #12LiveChat (formerly LIVECHAT ContactCenter) - screenshot #13LiveChat (formerly LIVECHAT ContactCenter) - screenshot #14
  main category:
Internet
  developer:
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