Click4Assistance – real time communication with your customers. No more waiting, no more lost customers, more sales and a more effective workforce.

Click4Assistance goes further than website communication. How many emails do you send to customers with price lists or brochures attached? You send invoices, agreements, new product literature. What happens when your customers have a query about these documents? Back to the ineffective, costly phone or email option.

Here are some key features of "Click4Assistance":

· Proven, reliable and robust – Built using Microsoft's .NET architecture. It allows high volumes of simultaneous conversation with low overheads ensuring optimum performance to all users.
· Quick, simple and easy to implement – After downloading the application accounts can be created immediately, allowing live assistance and visitor tracking to be added to any site in a matter of minutes.
· Offer unlimited live assistance – Use Click4Assistance on multiple websites, web pages and electronic documentation 24/7. Increase your sales while reducing your support costs using this cost-effective, innovative technology.
· Specific to your company – One man band or international company? Click4Assistance is flexible enough to work within your existing business structure and processes. Representatives across the world can assist the visitor as if they are in the room next door.
· Full customisation the easy way – Most aspects of this solution can be easily configured to meet your business needs. From specific categories right through to the ability to redesign the visitor interface and its workflow.
· Include within your electronic documents – Give recipients of most forms of electronic documents (Emails, Word, Excel and PDF files etc) the ability to click on a simple link and talk directly, in real time, with your company.
· Integrated Contact System – You can talk to your visitors in real time and store their contact details together with any notes and correspondence. Storing information means you know exactly who you are talking to and their purchase history.
· Create your own surveys – Configure your own survey to gather mandatory and optional information from the visitor before, during and after the conversation. View, print, download and analyse this information to help assist with marketing, promotional activities and customer service.
· 3rd party plug-ins – Working alongside technical partners Click4Assistance can embed progressive technologies that offer further benefits to your company. For example, showing live video and promotional content to the visitor during the conversation, allowing the visitor to enter their phone number and be connected automatically to the representative through the existing phone network, VOIP (voice over IP) and much more.
· Unique application – Our lightweight application installed on the representatives PC provides a window to the Click4Assistance gateway and all its functionality. Using this unique method any updates and enhancements are carried out without further downloads or user intervention.


Limitations:

· 30 days free trial