EasyDesk Helpdesk is a simple call logging utility for small helpdesks and support centres.
EasyDesk Helpdesk is designed to be quick and easy to use.
Multiple suppoprt staff may share access to a common database hosted on a network resource or simply use the database on a local drive.
EasyDesk is an extremely reasonably priced self- contained helpdesk call- logging system with filtering, ownership, call logging, searching etc.
A feature of EasyDesk is its simplicity, everything is on one clear screen.
It has the ability to instantly see open calls, calls by analyst or by customer, record inventory against customers, free text searches against queries to see previous solutions...
Here are some key features of "EasyDesk Helpdesk":
· Easy to use Call/Work/query logging system for small customer support desks and service or any other companies
· Log calls quickly and simply for new customers or build up an existing customer base.
· 3 Call levels and simple assigning to other staff.
· Filtering, call sheets and reports; instantly see your own calls.
· Store Inventory/Stock/Details against customers.
· Save attachments against calls, email customers etc..
Requirements:
· EasyDesk will run on older versions if MDAC is installed (free from Microsoft).
· EasyDesk will run on low spec machines but requires a minimum screen resolution of 1024x768.
· EasyDesk uses a Jet database. This means it can be opened in MS Access 2003/7.
What's New in This Release: [ read full changelog ]
· More options, fields and configuration, tested with Windows7
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