Help Desk Authority (formerly BridgeTrak) is a useful and comprehensive trouble ticket tracking software for help desks and call centers.

User-friendly interface offers customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc.

Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, automatic email receive to convert emails into issues.

Here are some key features of "Help Desk Authority (formerly BridgeTrak)":

· Comprehensive trouble ticket tracking software for for IT and/or customer support desks.
· User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc.
· Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/management, advanced data searches, Active Directory integration, email to ticket conversion. iPhone client is also available for technicians on the go.

Limitations:

· 100 issues, limited to MS Access DB, email disabled

What's New in This Release: [ read full changelog ]

· Help Desk Authority (formerly BridgeTrak) rebrands the product to joinScriptLogic's desktop mgmt tools. Also, asset management capabilites have been greatly improved with the addition of the HDAsset inventory module and integration with Desktop Authority's asset feature. Updated dashboard, etc