The HelpBeam service allows a company's technical support team to quickly solve their clients' computer problems by remotely accessing the customer's computer desktop. The support rep can then troubleshoot the computer as if he/she were there with the customer.
The service works through firewalls and proxies on both the support rep's and customer's side so that they can connect regardless of their location.
The HelpBeam Proxy application was designed to support reps and customers connect to for support sessions. It is installed on a computer on your premises. HelpBeam redirects support sessions to that computer.
Here are some key features of "HelpBeam":
· Very Simple to Use
· No Installation
· No Configuration
· Remote Desktop View
· Remote Keyboard and Mouse Control
· 128 bit SSL encryption
· Connect in Seconds
· Firewall Friendly
· Web Based
· Connect From Anywhere
Requirements:
· HelpBeam registered account
· RAM: 128 MB (256 or more recommended)
· Disk Space: 10 MB
· Internet Connection: High Speed, Always On (T1, DSL, Cable, etc.)
· NET Framework: 2.0 or above
Limitations:
· 3 days trial period
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