123 Live Help is a web-based live support software designed for website sales representatives or live support staff to engage in online one-to-one chat with website visitors.

It is implemented with Java server and Flash client.
- The Java server, powerful and compatible with popular OS, can be installed on your own server;
- The Flash based client is user-friendly, cross-platform, multiligual support without annoying java applet and any other plug-in.

123 Live Help is secure, fast, cost-effective and real-time one to one chat.

The newly launched video live support function offers your site a very human experience, the visitors can talk to the staff face to face.

Here are some key features of "123 Live Help":

· Live chat/ Real-time Text Chat
· Web-based Client- flash chat client
· One to One Chat
· Visitors Waiting in Queue
· Chat Transfer
· Canned Answers
· Auto-detect Customer Language and display interface language.
· Member or Guest
· Multiple Chat Requests
· Push URL
· Custom UI
· Chat Log will be Sent to Email
· Ask a Question Instantly
· Auto-detect User Details
· Backend Monitor
· Sound Notification
· Department Management
· Account Management
· Search Transcripts, Fast and Handy
· Remarks of Customers

Requirements:

· Sun J2SDK1.4.x

Limitations:

· In the unregistered version users will lose connection every 10 minutes.

What's New in This Release: [ read full changelog ]

· Integrable with 123FlashChat & embeded database can be turned off.