versaSRS is an advanced, powerful and feature rich 100% web based customer support and help desk application. versaSRS combines the intuitive 'look and feel' of a desktop application with a simple and easy-to-use interface which will improve the performance and productivity of your organization. By the use of a centralized and easily accessible system, response times are improved which, in turn, prevents lost calls, lost leads or lost information from occurring - no more disparate client data throughout the organization.

Using Internet technologies and the .Net framework provides unlimited adaptability to your business now and in the future.VersaSRS Help Desk is a software that allows you to provide customer support.

Use it 'as is' with our standard best practices, or easily modify the interface, business rules, and database to meet your specific business requirements.

Note: Allows for a maximum of 1 Named Technician / Operator, Umlimited End Users and 1 System Queue.

Here are some key features of "VersaSRS Help Desk":

· Thin Client Technology (100% Web-based)
· Searchable Knowledge Database
· Full Management Assign Capabilities
· File Attachments
· Report Writing
· Fast Call Logging
· Easy Call Re-Assignment to an Individual or SkillGroup
· New Call and Due Date Alerts
· Call Escalations
· Parent / Child Calls
· Work Requests (Actions)
· Action Escalations
· Billing Module
· Asset Management
· Contacts Manager
· Queue, Skill Group, User Call Watcher Notifications
· Customizable Prioritization of Calls
· Comprehensive Audit Trail and History
· Call Templates
· Call Scheduler
· Event Manager
· Customizable System Labeling

Requirements:

· Microsoft Internet Information Server (IIS) 6.0 / 7.0
· Microsoft .Net Framework 2.0
· Microsoft SQL Server
· ASP.NET
· Web browser: Microsoft Internet Explorer 7.0 and above
· Pop-Up Blocking Software Disabled or App Added to Allowable Site List
· Java Script enabled
· Cookies enabled
· Screen resolution 1024 x 768 (min)

Limitations:

· Allows for a maximum of 1 Named Technician / Operator, Umlimited End Users and 1 System Queue.

What's New in This Release: [ read full changelog ]

· versaSRS HelpDesk now available in 4 EDITIONS: Community Edition, Standard Edition, Professional Edition, Enterprise Edition
· New licensing and modules model
· All-inclusive CRM system (versaCRM) which includes: Contacts module, Organisations module
· Ability to define multiple addresses and organisations against a contact
· Ability to define multiple addresses and contacts against an organisation
· Store photo or business card image against contact record
· versaSRS data views include: View individual contact assets, View all assets for all contacts in an organisation, View individual contact calls, View all calls for all contacts in an organisation, View individual contact communications, View all communications for all contacts in an organisation
· Inbound email to versaSRS HelpDesk queue performs auto-lookup against CRM contact records and auto-populates client details section of call screen
· Contracts Management module (part of versaCRM) (included free in Community, Professional and Enterprise Edition)
· Application support for Record Archive module (desktop application) + Archive Viewer (web application)
· RSS support for Knowledge Base articles
· Knowledge Base article to Knowledge Base article linking
· Asset Search module extended to include additional search fields
· Printer Friendly view extended to include additional call type and billing data
· Call Summary view extended to include additional call type and billing data
· New Call Update type of ‘Meeting’ added
· Ability to assign Call Watcher(s) through the call Details and Call Update screens
· versaSRS – System Management Console (versaSRS-SMC) extended to include additional application settings
· Ability to enforce a closure type when closing a call (set through application settings using versaSRS-SMC)
· Extension of system tags to include “Billing” components for use in email communications and system templates
· Last User Access now recorded against System Users record (in database)
· Ability to open associated call directly from the Task Screen and also through the Task List from the ‘My Home’ Dashboard
· Ability to set ‘Remember Last Window Position’ option
· Addition of tick box field on Call Update Screen to flag “Consider for Review”