versaSRS Help Desk provides an affordable, entry-level ticketing system to manage customer based requests, acting as a primary Request Management System (RMS)
The program combines the intuitive 'look and feel' of a desktop application with a simple and easy-to-use interface which will improve the performance and productivity of your organization. By the use of a centralized and easily accessible system, response times are improved which, in turn, prevents lost calls, lost leads or lost information from occurring - no more disparate client data throughout the organization.
Using Internet technologies and the .Net framework provides unlimited adaptability to your business now and in the future. VersaSRS Help Desk is a powerful program designed to help you provide professional customer support.
Use it 'as is' with our standard best practices, or easily modify the interface, business rules, and database to meet your specific business requirements.
Here are some key features of "VersaSRS Help Desk":
· Thin Client Technology (100% Web-based)
· Searchable Knowledge Database
· Full Management Assign Capabilities
· File Attachments
· Report Writing
· Fast Call Logging
· Easy Call Re-Assignment to an Individual or SkillGroup
· New Call and Due Date Alerts
· Call Escalations
· Parent / Child Calls
· Work Requests (Actions)
· Action Escalations
· Billing Module
· Asset Management
· Contacts Manager
· Queue, Skill Group, User Call Watcher Notifications
· Customizable Prioritization of Calls
· Comprehensive Audit Trail and History
· Call Templates
· Call Scheduler
· Event Manager
· Customizable System Labeling
Requirements:
· Microsoft Internet Information Server (IIS) 6.0 / 7.0
· Microsoft .Net Framework 4.0
· Microsoft SQL Server
· Internet Explorer 7.0 and above
· Screen resolution 1024 x 768 (min)
· Pop-Up Blocking Software Disabled or App Added to Allowable Site List
· Java Script enabled
· Cookies enabled
Limitations:
· 30 days trial
What's New in This Release: [ read full changelog ]
· New "Full Trial Enterprise Edition" available
· CTI Telephony Integration Module - Ability to hook into Telephone CTI functionality (ask us for details)
· versaContax - New and improved Contacts Search Module
· versaCalendar provides a Calendar view of tickets in Queues, accessible through the 'View' menu
· Manage Queue > User groups - have added 'Add All' & 'Remove All' buttons
· New Correspondence option of "Reply to All" added to Audit Logs right-click menu
· New Correspondence option of "Reply to Recent All and Forward" added to Audit Logs right-click menu
· Greater stability & performance
· Various known bug fixes
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