Call Xentra description
Call Xentra is built to handle incoming calls, out going calls, display caller name and photo on the screen

Call Xentra is built to handle incoming calls, out going calls, display caller name and photo on the screen.

Register all calls in caller history, send and receive SMS, auto send SMS on scheduled date and time, auto reply to incoming SMS, bulk SMS, detailed reporting, keeping track of conversation etc. Lots of amazing features required by any call center.

This software works with any GSM modem or GSM Mobile Phone which supports caller ID and which can be programmed with the computer. We recommend iTegno GSM Modem though our software works with latest Nokia and Sony GSM mobile phones. The software is multiuser.

Here are some key features of "Call Xentra":

· Can receive incoming call.
· Caller identity like number, name, city, photo etc. is displayed on the screen as soon as call comes.
· Operator can either take the call or cancel the call.
· New callers can be saved in the address book.
· Can handle out going calls.
· Operators can dial to any number from address book or can dial to a new number.
· All calls (incoming and out going) are registed in the caller history.
· If call is not picked up by the operator, it is indicated as the missed call and displayed seperately in the missed calls list.
· Software works with any GSM modem which supports caller ID. Though our software works with latest Nokia and Sony GSM mobile phones, we recommend iTegno GSM modem.
· Software handles incoming SMS as well as sends out SMS to any mobile number.
· It has seperate Inbox, Outbox and Sent Items folders.
· SMS can be forwarded to any other numbers.
· SMS can be replied to the sender.
· Auto reply facility can be configured by which software will automatically reply to the incoming SMS based on the SMS contents. Unlimited auto reply criterias can be configured.
· Bulk SMS facility allows to send bulk SMS to hundreds and thousands of mobile numbers.
· For bulk SMS, numbers can be selected from the address book or it can be imported from external source like TXT file, MS. Access file or Excel file.
· Personalised SMS can be sent to the numbers from the address book.


Requirements:

· Printer (for printing reports)
· GSM Modem with caller ID support