TekIVR

Interactive Voice Response or IVR is a technology specific to phone systems that enable them to process touch tones and voice waves during a call. In other words, IVR permits you to record custom greetings or various messages that should be played in different circumstances.

TekIVR is a lightweight piece of software designed to help you create multiple response and reaction scenarios that can be used in various situations with your telephone system.

Following a fast and forthright installation, you are welcomed by a clean and intuitive interface that is unlikely to give you any troubles. It is worth mentioning that the application automatically configures itself at first run and that it selects the first available IP address.

Moreover, the said address is used to extract the SIP domain and, in case it stumbles across a conflict that cannot be resolved, then it uses it as the SIP domain as well. Nevertheless, you can modify the values of the services by filling in the necessary data in the Settings tab.

The highlight of the program stems from the fact that it allows you to come up with scenarios that you commonly come across when answering calls. You will be happy to learn that the editor already includes common actions, such as Play, Evaluate, Wait, Execute, Transfer, Record, Synthesize or Recognize, for instance, that you can arrange in any desired order.

The idea behind the tool is to create an automated script that includes audio and actions to be taken in different circumstances. Consequentially, when a caller dials an extension, the app checks the status of the Lync client and, depending on what the scenario dictates, it either forwards the call or asks to dial another extension.

Irrespective of whether you want to optimize the automate customer support, prioritize the calls based on the urgency and value, collect information about the callers or make sure that the calls are routed to the right department or employee, TekIVR can lend you a hand.