With this software you can chat with visitors on your web site. Great for sales and customer service chats. See all visitors on your web site. Initiate chats with visitors.
Customize your chat window with your logo, colors, etc. Display a chat button showing your availability. Use canned answers. Send HTML messages. Receive copies of chat sessions via email. Use with multiple operators. Receive audio and visual alerts on new chats, new messages, and new visitors.
Requirements: Microsoft .NET Framework Redistributable v1.1 and Internet Explorer 6.0 or above
Here are some key features of "Boldchat Operator Client NET":
· Deploy HTML for chat, visitor monitoring, and conversion tracking in three easy steps
· Change and customize your visitor's experience as often as you want
· Add new SmartInvites on-the-fly
· Rapid, secure, HTML-based product
· Redundant architecture backed by 99.95% Uptime Guarantee (see Terms of Service)
· Robust .NET operator interface
· Display your logo
· Determine the color scheme and text styles you prefer
· Ask for name and email before chat
· Survey visitors after chat
· SmartInvite watches your website for you
· Intervene at just the right moment to increase conversions and decrease shopping cart abandonnment
· Create custom invitations for landing pages, campaigns, visitor profiles, pay-per-click keywords
· Discuss chats, emails, contacts and tickets
· Easy-to-use interface automatically attaches IM session to the transaction
· Saves interaction for later reference
· Measure Operator Productivity and Team Service Levels for chats and emails
· Pay commissions based on chat sale conversions
· Report in PDF, HTML, XLS, or CSV
· Track visitors from the moment they reach your site until they convert
· Display search engine key words that brought visitors to your site
· Measure all conversions - including those that had chats
· Manage sales@ support@ and info@ email accounts effectively as a team
· Transparent queueing allows any team member to assist
· Label, Categorize, Discuss emails like they are tickets
· Keep visits, chats, emails and tickets linked to a contact record
· Leverage contact record data to stay in close touch with your customers
· Use tickets to facilitate your internal development, service, or tracking processes
Limitations:
· Can`t Generate Visitor Monitor HTML Form
· Can`t edit Chat Button
· Can`t creat new chat rooms
· Can`t generate conversion tracking
· Can`t export or import contacts
· General account settings is not available
· The Free Trial allows you to experience the full functionality of any BoldChat Edition for 2 concurrent users.
What's New in This Release: [ read full changelog ]
· Recently added efficient chat routing, pre/post chat surveys, invite visitors to chat automatically, and more
