LBE Web Helpdesk is a fully functioning helpdesk application that was designed to be operated via your web browser.
You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. LBE Web Helpdesk can be installed on any web server running a Microsoft Windows operating system.
It can be accessed from any machine running a Javascript enabled web browser.
Powerful HelpDesk Software:- LBE Web Helpdesk will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- We charge per concurrent user, not individuals This means you only pay for the number of people you expect to be simultaneously using the helpdesk.
By doing so, we can make LBE Web helpdesk affordable for small and medium sized enterprises. Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Simple to use:- No extensive training is required.
Our customers tell us that one of the major reasons they chose LBE Web Helpdesk is they found it very easy to understand and learn how to use it. Adapts to your needs:- Easily configured to reflect the way that you work. Easy to set up:- No need for an expensive on-site visit from us to install LBE Web Helpdesk.
Just run the supplied setup on each PC, specify the location of your database and you are ready to start.
Scalable:- LBE Web Helpdesk can be used with the supplied Access database, Microsoft Sql Server or Oracle. Extensive Reporting:- Supplied with many reports. If you need further reports, you can build your own reports using many of the commonly available reporting tools.
Integrates with our other Helpdesk Systems:-Both LBE Desktop Helpdesk and LBE Web Helpdesk can share the same database. Features:-Operator and end-user access. Automatic escalation. Email notification. Full Audit trail. System privileges. Manage support contracts.
Here are some key features of "LBE Web Helpdesk":
· Automatic escalation.
· Automatic e-mail notification when Jobs become overdue by specified number of hours.
· Full audit trail of what actions were taken and by whom.
· Create 'child' jobs which must be completed before the 'parent' job can be completed.
· Link files to Jobs - useful for e.g. screen dumps of error messages.
· Flexible filters of data allows you to e.g. show only overdue jobs assigned to yourself.
· E-mail notification keeps both customers and operators informed of progress.
· Manage support contracts by expiry date and/or number of new Jobs.
· Classify jobs into categories.
· Prioritization of jobs.
· Transfer of jobs between operators.
· Specify target completion dates.
· Maintain customer, contact and Asset/Inventory details.
· Individual privileges control those parts of the application available to each operator.
· Online help.
Requirements:
· A Web Server
· A Database
· Data Access Components
· A Web Browser
· A Mail Server (Optional)
Limitations:
· 45 days trial
What's New in This Release: [ read full changelog ]
· Allow renaming of Job, Problem To-do and Solution
· Web Helpdesk: Maintenance page, System Options, Terminology
· New System Option to make entry in Solution field mandatory before closing Job
· Web Helpdesk: Maintenance page, System Options
· Add operator privileges to control if operators may change a Job's priority, change target completion datetime, close jobs, place jobs on hold.
· Web Helpdesk: Edit the operator. Changes take effect when you log in.
· Log auto-escalations in the operator activity.
· New report for number of escalated jobs per operator.
· Web Helpdesk: On the Reports menu. Please note, that becaue we have only just started logging escalations, this will not show any data prior to this version.
· Automatically update On-hold Job target completion date at all times (but obviously only whilst the application is running somewhere). Prior to this change, the target completion date was only updated if you chose to action an on-hold job.
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