LBE Web Helpdesk is a fully functioning helpdesk application that was designed to be operated via your web browser.

You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. LBE Web Helpdesk can be installed on any web server running a Microsoft Windows operating system.

It can be accessed from any machine running a Javascript enabled web browser.

Powerful HelpDesk Software:- LBE Web Helpdesk will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- We charge per concurrent user, not individuals This means you only pay for the number of people you expect to be simultaneously using the helpdesk.

By doing so, we can make LBE Web helpdesk affordable for small and medium sized enterprises. Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Simple to use:- No extensive training is required.

Our customers tell us that one of the major reasons they chose LBE Web Helpdesk is they found it very easy to understand and learn how to use it. Adapts to your needs:- Easily configured to reflect the way that you work. Easy to set up:- No need for an expensive on-site visit from us to install LBE Web Helpdesk.

Just run the supplied setup on each PC, specify the location of your database and you are ready to start.

Scalable:- LBE Web Helpdesk can be used with the supplied Access database, Microsoft Sql Server or Oracle. Extensive Reporting:- Supplied with many reports. If you need further reports, you can build your own reports using many of the commonly available reporting tools.

Integrates with our other Helpdesk Systems:-Both LBE Desktop Helpdesk and LBE Web Helpdesk can share the same database. Features:-Operator and end-user access. Automatic escalation. Email notification. Full Audit trail. System privileges. Manage support contracts.

Here are some key features of "LBE Web Helpdesk":

· Your customers can create and monitor their own jobs, reducing the number of calls to your support staff.
· Customers are limited to updating and creating their own Helpdesk Jobs - they can't see anyone else's data.
· Your Helpdesk staff can use it on-site as well as in your office.
· Knowledge base allows customers to solve their own problems.
· Easy to customize - show your own branding on every page.
· Use it with our desktop help desk software and the email interface.

Requirements:

· Server: IIS or PWS.
· Client: Any javascript enabled browser.

Limitations:

· 45 days trial

What's New in This Release: [ read full changelog ]

· Bug fixes, new features