Voicent Agent Dialer is a predictive dialer software that dramatically increases productivity and improves campaign bottom-line by automatically dialing, skipping busy, no-answer and disconnected lines, optionally leaving a voice message on answering machines and--most importantly--never involving you or your agent on a call until a live person answers.
When a live person answers, the software pops up a convenient window on your computer, detailing the person's name and number.
Predictive dialing was invented to eliminate wasted time in telephone work.Typically, if a person manually dialed 1,000 phone numbers, fewer than 35 percent would be answered by a live person.
Without predictive dialers, agents spend about 80 percent of their time listening to the phone ring, waiting for a live pick up, dealing with invalid numbers or answering machines. Only about 20 percent of their time is spent actually generating sales and revenue.
By using a predictive dialer to filter out unproductive calls, agents can better focus on phone conversations with customers, and leave the rest to the Agent Dialer.
Voicent has taken predictive dialing to the next level by implementing it through affordable, easy-to-use software.
Agent Dialer is as scalable and flexible as it is affordable. It requires no expensive telecom hardware or telephone lines - calls are made through the Internet directly by your computer. The only hardware requirement is your computer, plus a USB headset that allows you or your agent to talk to a live person through a computer.
The Agent Dialer system can even record conversations for quality control or training purposes.
Voicent's Agent Dialer software helps you increase productivity and improve campaign bottom-line. It can operate in predictive dialing mode and semi-automatic dialing mode.
Here are some key features of "Voicent Agent Dialer":
· Easy to use - download and setup this predictive dialer in less than 20 minutes
· Uses VoIP internet dialing services or your company's PBX system. No need for telephony hardware
· In predictive dialing mode, connect with agent only when live person answers
· In predictive dialing mode, automatically leave voice messages on answering machines or quickly skip them
· In predictive dialing mode, automatically skips busy lines, no answer lines and disconnected lines
· In predictive dialing mode, sends calling information to Agent's computer with screen pop
· Agent can work anywhere as long as there is internet connection
· Call report for campaign stats and agent activities
· Record call by agent or force recording by campaign
· Extensive interface for system integration (for developers)
· Integrate with any Window based software like SQL database and SugarCRM, Salesforce.com
· Automatic monitoring and management of regulatory compliance for dropped-call rates (requires separate Call Center Manager product)
· "Whisper Coaching" capabilities for fast and highly effective training of new agents (requires separate Call Center Manager product)
Requirements:
· Voice modem
· Internet connection
Limitations:
· Voicent ad message included in each call
· Limited to 20 calls per session
What's New in This Release: [ read full changelog ]
· Significant improvement in audio quality.
· Support SIP based VOIP internet dialing service plus Skype and regular landline(XP only) phone service
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