BeAnywhere Support Express 5.75.00 Beta

An intuitive software solution, containing desktop and Internet-based components, that enables you to connect to remote devices in order to offer tech support
BeAnywhere Support Express is a comprehensive two-component software solution that enables you to connect to remote work stations, PC or devices in order to solve issues. It contains a desktop console and an Internet-based component that enable you to set up and manage a database of computers, customers, pending tickets and technicians.

Online problem solving

The application enables you to connect to a multitude of working stations, including computers, tablets or other Android or Java operating devices. You can safely access a remote desktop without stumbling into firewall protocols or port configurations. BeAnywhere Support Express enables encrypted communication between your station and your client, by generating a PIN code for your end-user. They can connect to the dedicated server and thus communicate with you.

The software is supported by routing servers from all over the world and works with resilient P2P connection protocols. Additionally, you can benefit from the Web cloud service and the network infrastructure that can effectively handle encoded communication.

Database management

You can access the database of clients, computers and pending tickets from your console, as well as view the active users and save related emails. As administrator, you can create specific profiles for yourself as well as for your team of technicians, offering them full or restricted privileges.

You can create departments and assign specific issues to each of them, generate reports and surveys and keep a communication path between you and your customers. Additionally, BeAnywhere Support Express allows you create batches of Calling cards, containing codes, that can be distributed to clients.

Detailed reports

The software can automatically generate reports, based on your performances, and display a session’s history, running sessions, pending tickets, solved problems, script jobs or audit devices. Also, the software offers support for generating invoices, mailing them to the specified clients and save them as an XLS database file.

Conclusion

With BeAnywhere Support Express you can offer professional support to numerous clients, from all around the world. Thanks to the server re-routing services, you can remotely connect to any machine and solve technical issues without being there in person. The software is suitable for creating safe communication paths and also supports technician support infrastructures.

Reviewed by on May 21st, 2014


last updated on:
May 22nd, 2014, 22:46 GMT
file size:
5.2 MB
price:
$590.00
 
developed by:
BeAnywhere.com
license type:
Trial 
operating system(s):
Windows 2K / XP / Vista / 7 / 8
category:
C: \ Others \ Finances & Business

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softpedia rating

3.5/5

user rating 3

UNRATED
3.7/5
 

0/5

12 Screenshots
BeAnywhere Support Express - BeAnywhere Support Express allows you to remotely access computers or devices, in order to offer tech support.BeAnywhere Support Express - You can manage a database of remote computers and pending tickets, as well as store all the solved issues.BeAnywhere Support Express - The Internet-based component of BeAnywhere Support Express refers to the admin area, lists of clients and reports.BeAnywhere Support ExpressBeAnywhere Support ExpressBeAnywhere Support ExpressBeAnywhere Support ExpressBeAnywhere Support ExpressBeAnywhere Support ExpressBeAnywhere Support ExpressBeAnywhere Support ExpressBeAnywhere Support Express
What's New in This Release:
  • Revamped Interface
  • The new BASE 5.0 releases a completely revamped interface, both graphical and mechanical. More attractive and intuitive than ever; as powerful as always been.
  • Expand/CollapseAssist any machine
  • Provide remote support to users with SO Windows 2000 or later, and equally so, to clients using Mac OS X Lion or later.
read full changelog
 

Application description

BeAnywhere Support Express is a reliable application which helps you offer professional support for your customers. Yo...

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