Lucid Help Desk is a software created for tracking bug releases and product errors. Produce Product Release reports for inclusion in your product updates.
NOTE:
· Sample Administrator Logon
· User: Admin, Password ADMIN
· Sample User Logon
· User: User, Password USER
· Passwords are case sensitive
Here are some key features of "Lucid Help Desk":
Track Service Requests:
· Track requests for a variety of maintenance and installation services (e.g., Requests for the installation or repair of computers, computer software, telephones and facility requests).
Service History:
· Maintain historical records showing who requested the service, who resolved the issue and how long it took to complete.
Integrated Employee Database:
· An integrated employee database allows you to maintain employee department, computer, and phone number information.
Automatic Notification:
· Support personnel are notified via a pop-up screen anytime a new service request is assigned to them. Email update messages are sent to the person reporting the problem as new status becomes available.
Multi-user, Client-Server application:
· Multiple users can log on to the system simultaneously and access the same data (Client-Server version only).
Additional Features:
· Additional product features are available through Lucid Enterprises Computer Consulting services.
Reports:
· Twenty (20) reports targeted for both support personnel and their managers are available for viewing and printing.
Requirements:
· IBM Compatible PC running
· 8MB RAM
· 30MB free disk space
Limitations:
· 30 days trial
What's New in This Release: [ read full changelog ]
· Minor Program Updates
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