Lucid Help Desk

The Internet is filled with all sort of applications and programs that you could use in order to make your work easier. One of them is Lucid Help Desk.

It's a useful software solution designed to track bug releases and product enhancements, it allows you to create product releases reports to include in your product updates.

The application doesn't take long to install and it doesn't come with a complicated setup that you would need to complete before you can actually use it. It sports a clean and intuitive graphical interface with many nice tools at hand.

Lucid Help Desk allows you to track bug releases and product enhancements, it allows you to create product releases reports to include in your product updates.

It comes with the option to track requests for a variety of maintenance and installation services, whether requests for the installation or repair of computers, software, telephones, facility requests and more.

It has a separate section that allows you to maintain historical records showing who requested the service, who resolved the issue and how long it took to complete it. It comes with an integrated employee database that allows you to maintain employee department, computer and phone number information.

Users are notified via a pop-up screen anytime a new service request is assigned to them. The person reporting the problem receives email update messages as a new status becomes available.

The application supports multiple users that can log on to the system simultaneously and access the same data if they want. It comes with the option to issue up to 20 different reports for both personnel and managers for viewing and printing.

Lucid Help Desk is a very useful software solution designed to track bug releases and product enhancements, it allows you to create product releases reports to include in your product updates.