ManageEngine ServiceDesk Plus 8.2
A Complete HelpDesk & Asset Management software with SLA & purchase management
It offers an integrated package with Request management (Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an affordable price point.
ServiceDesk Plus provides all that you need to have a full-fledged IT help desk and a productive help desk staff.
The ITIL Ready Service Management Solution that comes ready for ITIL - Includes Incident Management, Problem Management, Change Management and CMDB.
Ready for any enterprise that has implemented or is planning to implement effective and efficient best practices. Includes all features from Standard and Professional editions.
- Help Desk
- Self-Service Portal
- Knowledge Base
- Service Level Agreements
- IT Asset & Inventory Management
- Software License Tracking
- Purchase Order Tracking
- Contract Management
- Product Catalog
- OpManager Integration
- Help Desk Reports
- Inventory Reports
ManageEngine ServiceDesk Plus
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What's New in version 6.0
- Assets associated with Purchase order loose association when the Asset Name is changed is fixed
- Department names are not listed in alphabetical order when a requester is added is fixed
- User info getting added as a requester even when a request is dropped in spam filter is fixed
- Ability to search contract based on contract id