ManageEngine ServiceDesk Plus 8.2

A Complete HelpDesk & Asset Management software with SLA & purchase management
ServiceDesk Plus is a complete web-based, ITIL-Ready service desk solution with integrated asset management.

It offers an integrated package with Request management (Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an affordable price point.

ServiceDesk Plus provides all that you need to have a full-fledged IT help desk and a productive help desk staff.

The ITIL Ready Service Management Solution that comes ready for ITIL - Includes Incident Management, Problem Management, Change Management and CMDB.

Ready for any enterprise that has implemented or is planning to implement effective and efficient best practices. Includes all features from Standard and Professional editions.

Main features:

  • Help Desk
  • Self-Service Portal
  • Knowledge Base
  • Service Level Agreements
  • IT Asset & Inventory Management
  • Software License Tracking
  • Purchase Order Tracking
  • Contract Management
  • Product Catalog
  • OpManager Integration
  • Help Desk Reports
  • Inventory Reports

last updated on:
April 12th, 2013, 12:43 GMT
file size:
54.2 MB
price:
€360.00
 
developed by:
ZOHO Corp.
license type:
Trial 
operating system(s):
Windows 2K / XP / Vista / 7 / 8 / 2003
category:
C: \ Others \ Finances & Business

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user rating 10

3.7/5
 

0/5

4 Screenshots
ManageEngine ServiceDesk Plus - Import Requester (User) related information from Active Directory (AD). Keep the AD and ServiceDesk Plus databases in sync. Authenticate user login through AD.ManageEngine ServiceDesk Plus - Complete change history of a request is maintained to facilitate audit processes. You can also lookup a history of requests from a particular workstation to identify workstations with chronic failures.ManageEngine ServiceDesk Plus - Using the Searchable Knowledge base, both the technicians and the end users can search for solutions to common problems.ManageEngine ServiceDesk Plus - The Administrator Console allows you to send automatic email response to Requesters on request creation and closure.
What's New in version 6.0
  • Assets associated with Purchase order loose association when the Asset Name is changed is fixed
  • Department names are not listed in alphabetical order when a requester is added is fixed
  • User info getting added as a requester even when a request is dropped in spam filter is fixed
  • Ability to search contract based on contract id
read full changelog

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