A comprehensive and efficient solution for those who need to provide Help Desk services for their products in a simple and fast manner. #Create help desk #Manage ticket request #Help desk server #Ticket #Support #Server
Web Help Desk is an application especially designed to help you create a secure and practical help desk service that automatically tracks and routes requests.
The application provides you with ITSM incident diagnostics and ticket routing features that ensure tight integration and relationships with knowledge base articles, CMDB asset association, service requests, known problems, change requests, and service level agreements.
Tickets can be created and updated by email-to-ticket conversion, the customer service web-portal, or through technician Quick Ticket templates.
System requirements
- Java
- CPU: Dual Core, 2.0 GHz
- Hard Drive Space: 20 GB
- Memory: 3 GB, adding 1 GB for every 10 additional technicians
- Application Ports: 8081 or alternate browser port, 1433 for SQL
- Chrome latest version
- or Firefox 14, 15, and 16
- or Internet Explorer 8, 9, and 10
- or Safari 5
Limitations in the unregistered version
- 30 days trial
What's new in Web Help Desk 12.2.0:
- New Features and Improvements:
- DameWare integration: Provides seamless, out-of-the-box integration between WHD and DameWare, with the ability to open DameWare sessions using direct links in WHD. This new capability enables DameWare agents to open Web Help Desk tickets for items in DameWare, create ticket notes, and post screenshots directly from the DameWare client.
- Asset reporting: Builds real-time reports on multiple assets, based on the features you choose. These reports provide statistics on topics such as the number and type of assets in the database, where assets reside, and asset status, such as in storage or deployed.
- Extended API functionality: Now use the API to upload attachments to WHD tickets.
Web Help Desk 12.2.0
add to watchlist add to download basket send us an update REPORT- runs on:
-
Windows Server 2012
Windows 2008 R2
Windows 2008
Windows 2003
Windows 8
Windows 7
Windows Vista - file size:
- 227 MB
- filename:
- WebHelpDesk-12.2.0-Eval.zip
22 screenshots:
- main category:
- Others
- developer:
- visit homepage
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