Knowing exactly what service levels you deliver to your customers is the first step to managing the customer experience.
When site performance degrades and programs response times climb, visitors leave and don't return.
Every second takes on added importance when prospects are waiting to access critical applications, download product information or make a purchase from your site. DesktopResponse measures the exact time it takes for a web page to be received by a customer anywhere in the world.
Here are some key features of "DesktopResponse":
· Real-time reporting of application response times, true service level measures
· Fast deployment, agentless technology
· Global views with easy drill down for detailed analysis
· Identifies the city/state and country location of each visitor
· Identifies the ASN and Network Carrier used by each visitor
· Automated alerts of service delivery problems
· Web-based reports with customizable filters
· Monitor multiple web sites or applications
· Automated traceroute capture
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