HP Hardware Diagnostic Utility

Helps resolve common hardware-related issues such as serious jams of paper or feeders or bad printing results alongside everyday troubleshooting
HP Hardware Diagnostic Utility addresses to Hewlett Packard printer owners that want to diagnose and resolve many hardware problems.

With HP Hardware Diagnostic Utility, you get a straightforward application software that scans for HP printers on its start and quickly displays a list of them whether they have a direct connection to your computer or that are part of the network.

This particular piece of software does not include a fancy graphical user interface because it is only oriented towards functionality. Its main window consists of a list of available printers and only three button comprising ‘Diagnose’, ‘Not Listed’ or ‘Cancel’.

As soon as HP Hardware Diagnostic Utility opens up, you can choose one of the displayed printers that you want to troubleshoot and proceed to the diagnose process. The operation checks several aspects involving connectivity tests, device status checking, print tests, print evaluation, copy tests (in case of multifunctional printers) and copy evaluation.

This, in fact, is an interactive wizard that accompanies you through the whole procedure and requires your full attention and cooperation. For example, the print test section asks that you make sure your printer has paper in the input tray before starting it. The next step provides various options ranging from ‘Print Good’ to ‘Print Bad’ as well as a ‘No Print’ option in case your HP device did not even start the printing.

With HP Hardware Diagnostic Utility, all you have to do is follow the on-screen instructions that guide you through the diagnoses. Because the application can help you generate the issue that has been tackling you in the first place, specific steps may apply for different problems.

The bottom line is that HP Hardware Diagnostic Utility can prove to be the answer you seek whenever you are experiencing paper jams, carriage stall, document feeder jam, paper mismatch or print quality as well as rather funny situations including missing paper or open doors.

Reviewed by on December 13th, 2013

last updated on:
February 16th, 2012, 1:22 GMT
file size:
4.7 MB
developed by:
Hewlett-Packard Development Company, L...
license type:
operating system(s):
Windows XP / Vista / Vista 64 bit / 7 / 7 64 bit
C: \ System \ System Miscellaneous


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HP Hardware Diagnostic Utility
What's New in This Release:
  • Support for additional printers
  • New tab-style user interface with information grouped in separate screens, including Printer Services, Ink Levels, and information about your specific printer.
  • Direct web links to Troubleshooting help on hp.com for your product.
read full changelog

Application description

HP designed a quick and easy tool that diagnoses and resolves many hardware problems: The HP Hardware Diagnostic Utili...

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