I bought Nero 7 Premium. after installing I faced some technical issues - some of the features didn't work. I asked for a technical support - they reply me after a week with no help. I asked again but with no reply. I appealed to the consumer support but instead of helping me they wrote: "Please be advised that we are unable to offer a refund, as defined by our terms of trade. These terms were accepted with the purchase of Nero from our website ..." they didn't even helped me!!!!!!! The current situation is that I payed money for a software that doesn't work and they won't help me!!!!