The refund issue has been amicably resolved.

After reading a recent review and recommendation on Mozy, I decided to go with Mozy for my backup needs. Since I needed 10GB of backup I went with the $29.95 plan for a year. After downloading the software and setting it up I started the backup. I was a little taken back when the software reported it would take 90 hours to do the backup but decided to let the backup run its course. Six days later the backup was still incomplete and was plaqued with several error messages. That's right, six days to back up 10 GB. And this with a 3 MB broadband connection. I finally decided this service wasn't for me. Six days to do a backup that would take just minutes locally is outrageous. Additionally, this means it would take days to do a restore as well. I contacted Mozy and expressed my disatisfaction with the service and requested a refund. I was pointedly told "No Way". They have a no refund no matter what policy. They contend I should have tried the free service first before advancing to the pay service. There's some advice I wished I'd taken. Bottom line, this service is way too slow and is unreliable. To top things off, their customer service is unfriendly to say the least. I recommend a local lan or external hardrive for backups. I do not recommend Mozy except for the free service and only for small backups.