Unfortunately, we have to respond to the above post by GRB.

We have tens of thousands of happy Mozy users, but there are always a few that are challenging to work with. We've had extensive dialogs with GRB, but to no avail.

GRB sent a volley of angry, hostile emails to our support staff threatening to "lambaste us on the internet" if we didn't refund his money because he thought the upload speed was too slow (10GB in 6 days is about what it should be - most 3mb dsl/cable modems throttle their upload speed to 256kb, which would allow you to upload 10GB in about 5-6 days. This information is in our FAQ.)

We tried to reason with him, but he was off-the-hook hostile, and he is hell-bent on punishing us for some reason. We don't respond to extortion, so we did not give him a refund.

Anyway,GRB is now making good on his extortion threat by writing negative reviews about us everywhere he can find a forum. (His emails to us are much more colorful than his reviews!)

Sigh.

Funny thing is that although our official written policy is not to offer refunds, we do make exceptions and give customers refunds if they run into technical problems, or they are in some kind of a jam. GRB's backup worked according to the specifications we gave on our website, and he had access to those specifications prior to signing up for his free account and prior to his signing up for his pay account. Even at that, we might have been willing to give him a refund, except for his poisonous attitude.

Anyway, give Mozy a try and let us know what you think and be sure to read what other Mozy users have to say: check out http://mozy.com/mozy/praise.