Nice tool if you don't familiar with command line switches or simply don't want bashing your head trying to recall that --best switch in upx. However, it's worth mention that using exe compression is not always good as it creates a mess with memory mapping and paging leading the system to keep all the stuff unpacked in memory while uncompressed it will keep just the actual data live.

This archiver is simply superb! It's not that useful as WinRAR (for example it doe NOT support drag'n'drop onto archive in Windows Explorer) but it's free and sometimes can strip off large amount of bytes especially when used for PDF files. If you have a set of PDF documents (especially some scanned pages) 7-Zip has the best compression ratio to time value! I can't believe Igor is keeping it free for all these years!

Now that I've found it. Thanks! However, I'd say this version is pretty outdated. The download link is still alive and I just followed its root and it got me to http://www.helpdesksoftware.com/ site. Guys, it looks like the company is now a part of Scriptlogic. I know these guys are tough players on enterprise management scene. Well, they provide a direct link there at Kemma's site. I followed it and found that Scriptlogic is already offering a completely new version 8 http://scriptlogic.com/products/bridgetrak/ ! I found out that scriptlogic is running a lottery to win a ticket to Teched show http://scriptlogic.com/downloads/ . So I just decided to register there. I tell you what, guys - it wasn’t that frightening and extremely boring to register there as I used to think. You know , I just had experience (and who of us didn't?) filling forms on other sites and it was like they were trying to find out every moment of my private life. I hate it. With Scriptlogic it was quicker than I thought it would take for me. Quicker than filling the form at Digg or Gmail. Who would ever have thought... A few secs more and I got a mail with d/l links in my box. Anyway the thing is - I grabbed the tool and it deployed it on my server box. Looks like the tool has undertaken an slew of enhancements. Well, I haven't tried an old one but the new one seems to have received a sleek new interface and enhanced management and enterprise integration facilities. Personally, I liked the autoescalation module that automatically resolves ticket assignment tasks by redirecting the user help request sent by user via e-mail to the person form the help desk team that can solve the problem the best way. No gotchas!