ManageEngine ServiceDesk Plus icon

ManageEngine ServiceDesk Plus

3.7/5 13
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Manage your projects or assets by relying on this ITIL-ready help desk software that comes with a wide variety of useful functions. #Help desk management  #Manage asset  #Incident management  #Help desk  #Asset  #Project  

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Working as a help desk technician is a challenging job that involves vast knowledge regarding certain technical concepts and requires you to log every incident.

Fortunately, nowadays third-party software simplifies incident logging by a great deal and allows you to focus on more important aspects of your job. One of the applications that can help you in the situation above is ManageEngine ServiceDesk Plus.

Note that, since it is web-based, this application requires a supported web browser, such as Internet Explorer, Mozilla Firefox or Google Chrome.

This program can be easily set up and accessed since its installation requires no additional configuration on your part. It comes with a smooth interface that integrates its wide variety of functions in a neat manner.

After installing it, you can access it from a supported web browser by typing the IP address of the host and valid authentication credentials.

You can rely on this application if you need a powerful tool that can provide you with multiple solutions for incident logging, project management and asset organization.

It allows you to create incidents or requests, schedule and assign tasks, keep track of your assignments and set reminders in an easy way. Achieving this can be done from the Home screen, under the Quick Actions menu.

The Dashboard tab provides you with an overview of all the events and allows you to keep track of them in a more convenient way. However, if you need more in-depth information, it is possible to turn to the Requests or the Solutions tabs, according to your needs.

This application allows you to generate various complex reports based on numerous criteria, such as department, priority, status, technician, group or creation date. Creating them can be easily done by clicking the Reports tab and choosing the most suitable option.

To sum it up, ManageEngine ServiceDesk Plus is a powerful, reliable tool that can simplify your work as a help desk administrator or technician by providing you with a vast selection of handy features.

What's new in ManageEngine ServiceDesk Plus 13.0.0 Build 14720:

  • Issues Fixed :
  • SD-119202 : Post upgrade to 14710, some technicians are converted to users automatically in some portals in the ESM setup.
Read the full changelog
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ManageEngine ServiceDesk Plus 13.0.0 Build 14720

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  runs on:
Windows 11
Windows 10 32/64 bit
Windows Server 2012
Windows 2008
Windows 2003
Windows 8 32/64 bit
Windows 7 32/64 bit
Windows Vista 32/64 bit
Windows XP 32/64 bit
  file size:
500 MB
  27 screenshots:
ManageEngine ServiceDesk Plus - Manage ITIL tasks with this help-desk software application that has a web UIManageEngine ServiceDesk Plus - You can view and manage requests, as well as use a variety of other featuresManageEngine ServiceDesk Plus - Investigate problems to figure out solutions and reply to the clientManageEngine ServiceDesk Plus - screenshot #4ManageEngine ServiceDesk Plus - screenshot #5ManageEngine ServiceDesk Plus - screenshot #6ManageEngine ServiceDesk Plus - screenshot #7ManageEngine ServiceDesk Plus - screenshot #8ManageEngine ServiceDesk Plus - screenshot #9ManageEngine ServiceDesk Plus - screenshot #10ManageEngine ServiceDesk Plus - screenshot #11ManageEngine ServiceDesk Plus - screenshot #12ManageEngine ServiceDesk Plus - screenshot #13ManageEngine ServiceDesk Plus - screenshot #14ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus allows you to organize and keep track of your customer's incidents in an easy wayManageEngine ServiceDesk Plus - It is possible to organize the incidents in various categories, such as keyboard, monitor, printer or generic PC issuesManageEngine ServiceDesk Plus - You can open a Quick Actions menu where you can easily create new entries, schedule tasks or set remindersManageEngine ServiceDesk Plus - screenshot #18ManageEngine ServiceDesk Plus - screenshot #19ManageEngine ServiceDesk Plus - screenshot #20ManageEngine ServiceDesk Plus - screenshot #21ManageEngine ServiceDesk Plus - screenshot #22ManageEngine ServiceDesk Plus - screenshot #23ManageEngine ServiceDesk Plus - screenshot #24ManageEngine ServiceDesk Plus - screenshot #25ManageEngine ServiceDesk Plus - screenshot #26ManageEngine ServiceDesk Plus - screenshot #27
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