Team Issue Tracker for Outlook & SharePoint

Team Issue Tracker for Outlook & SharePoint is a suitable tool for your support team to start or manage troubleshooting tickets. The tool is optimized for working with tickets from Microsoft Outlook emails or from SharePoint lists and allows you to monitor the evolution of tickets on the fly.

The utility comes as an Outlook add-in and allows you to create a connection to the designated SharePoint profile. You can easily import settings, contacts and other type of data from SharePoint and easily start a ticket in Outlook.

The extension creates several dedicated segments in the Outlook command ribbon, both in the Home and in the Addin tabs. You can quickly access the shortcuts, but the majority of the functions require the SharePoint configuration in advance. You need to import the required helpdesk settings data source, a task that is made easy thanks to the wizard-like function.

The data source represents the Team Issue Tracker list in SharePoint in which the helpdesk logic and settings data are stored. This step can help you establish the connection to SharePoint and enable the Outlook shortcuts.

You can also load the SharePoint ticket list or the knowledge base list right into Outlook, then quickly monitor their status. You can check the list of issues, statuses, technicians by simply accessing the dedicated option in Outlook. Moreover, you can create templates or modify the lists according to your preferences.

Once connected to the specific SharePoint data source, you can create new tickets or raise existing tickets and process them. The add-in allows you to search for certain tickets, as well as view summary reports or OLAP statistics.

Team Issue Tracker for Outlook & SharePoint also allows you to save the current Outlook view, as well as synchronize the modifications you perform in the email client. In other words, the add-in allows you to easily operate changes on SharePoint tickets while working in Outlook, then synchronize the modifications.