Here are the files you can currently download as a part of the System Center 2012 - Service Manager add-ons and extensions package:
· System Center Cloud Services Process Pack
This process pack will offer a self-service experience to facilitate private cloud capacity requests from your business unit IT application owners and end users, including the flexibility to request additional capacity as business demands increase.
· IT Governance Risk and Compliance (GRC) Process Management Pack
Microsoft System Center solutions assist medium and large organizations in managing and automating their IT GRC responsibilities; improving IT GRC program management efficiency while reducing costs; simplifying and consolidating IT GRC workloads; and increasing executive, audit, and management visibility into their GRC programs. The IT GRC Process Management Pack —combined with the IT Compliance Management Series—helps customers understand and bind complex business objectives to their Microsoft infrastructure in an operationally efficient manner.
· System Center Service Manager Authoring Tool