Polar Help Desk

If you are interested in putting your customer service resources to good use, you first and foremost need a reliable software utility to accompany you in your quest. Polar Help Desk is one such web-based application whose purpose is to lend you a hand when trying to manage and offer excellent support services for either employees or customers.

Polar Help Desk can work with the most popular web browsers out there, and what differentiates it from similar software solutions is the fact that it allows you to try your hand at an impressive array of customizations.

To be more specific as to how the program can prove helpful, it should be pointed out that keeping an eye on incident and email management is possible. What’s more, it can work as a converter that turns emails into incidents and comes with support for email notifications.

Then, regardless of whether you are handling multiple email account, Polar Help Desk is capable of giving you control of the email flow, and as an added bonus, supporters and teams can be created, and they can be assigned permissions and roles, depending on what the context demands.

Another important aspect is related to the fact that reports can be generated and edited, and knowledge bases can be created and shared with customers in order to enhance communication between the two sides.