What's new in Alpemix 4.0
Jan 1, 2019
- It will be able to work with web support software that will release in a short time
- * Added an option that allows support staff to automatically save their correspondence in the Private message section to their computer.
- * Added time information to correspondence in private message section
- * Very crowded user lists loading faster.
- * The Alpemix service application takes itself to the console when connected to the same computer with the windows remote desktop.
- * while connected to multiple locations when the connection breaks rarely some computers may freeze.Fixed.
- * A correction was made about transferring the report to Excel
- * Fixed an issue with the F keyboard
- * Some fixes were made about the contact list
New in Alpemix 3.6 (Nov 27, 2017)
- Unicode character features added for chat and copying text to remote desktop.Now you can write in Russian, Arabic, Chinese etc.
- New tool has been added to able to check your network condition like package loss and latency.
- Remote screen can be viewed full screen anymore.
- You can invite other support staff to your remote session
- Announcement messages may be sent to all online user groups or sub-groups.
- Sub groups which are under Co-Worker Group can be restricted to chat only with own sub-group.
- Users can be moved in some main groups.
- Your information or agreement text may be showed beginning of CMX and CMXD modules
- Services can be work ONLY with connection offer.
- Services can't be closed from Process Manager or Alpemix config file can't be deleted by users.
- If service password changes when it is online, there will be no need to re-installation.Service password information will be updated automatically.
- There were some Multi-monitor problems in some situations when connected remote desktop.Fixed.
- Screen sharing for any certain area can be used for multi-monitors.
- Supporting has been made suitable for multi-monitors.
- Alpemix works better on high dpi devices now.
New in Alpemix 3.3 (May 19, 2017)
- For p2p connections file transfer speed has been increased.(both sides must have the last version)
- Remote support sessions can be automatically recorded and played as video.
- Working with ID / Password option has been added as third option to service installation.
- Able to automatically install AlpemixService to all computers with Group Policy option has been added(The document is being prepared)
- When the service application disconnects, no warning window appears on the screen.
- You can now connect to other computers with access password and connection offer options from service application too.
- "Save to this computer" option has been added for unattended computer passwords.
- Even if the Alpemix program is turned off and on, it remembers the last id passwords.
- Chat texts on the remote screen can be saved automatically on that computer
- After you select the "Just use it to give support" option you can use drag and drop file transfer and you can see network drives on file transfer window.
- With the option added to the list screen, you can see your registered email address and your ip and localip information.
- Added option to see the password for encrypted groups.
- Only companies that connect over the SSL port have the ability to connect to more servers.
- The time and group part are saved as separate columns while the reports are saved as a file.
- Copy and paste to Excel option has been added to the report screens.
- On the list screen, the chat window can be closed with the ESC key
- In some cases the chat window could be stuck in the message writing state.Fixed.
- The program was not sending the empty directories over file transfer.Fixed.
- In rare cases, the remote desktop window could be opened in a small size on the first connection.Fixed.
- While connecting to the other party's desktop, if the other party disconnected it could cause the problem.Fixed.
- In some cases the service application could not update.Fixed.
- Sometimes there was a problem when two people connected to the same computer and then someone leave from computer.Fixed.
New in Alpemix 3.2 (Oct 4, 2016)
- You can install AlpemixService with group password
- You can send texts these have alof of lines from private message
- You can see IP, Local IP, Computer name info of services with right click option
- You can also see offline users at search option. Also showing your last search
- You can view the remote desktop larger than the orginal size
- Authorized users can use "Appear offline to this person" option for customer users
- if you connect to customer user you can use the "Close the Alpemix on the other side" option from "Leave message and close" section
- You can use previously saved messages at "Leave message and close" section
- You can read support times and details from local text file with your own program
- At unauthorized computers when the Alpemix starting if you enter admin password it does not ask again for the next starting and it runs with full authority ( Windows 7 )
- When two support staff connect to the same computer and first connected person close the session other person automatically has mouse authority.
- if there are too many sub users on the list, in some cases list screen could freeze.Fixed.
- if any user enter the list with group password or name-surname option and after left a message if he closed the program his message was lost.Fixed.
- While writing a message if new message comes from any customer user, messages could interfere.Fixed.
- if any computer has graphic card problem it was sending screenshots very slow. improvement has been made for some computers.
- Many improvements have been made about the performance and functionality
New in Alpemix 3.1 (Jun 15, 2016)
- It has been made more compatible with firewalls
- Group search feature has been added to "add the explain to the connection report" section
- You will be able to click the URL sended via offline message
- Connection counts are shown in a special message section. You can obtain connection info with click.
- Add Connection explain reminder has been made optional
- Proxy connection settings option has been added to menu of Alpemix Service.
- The settings menu has been added to the module CMXD
- if the client can not connect over your Alpemix Proxy Server it try to connect via internet.
- Very rare on some computers remote desktop window could not been showed.Fixed again.
- if the Proxy server setting is changed the program automatically try to connect with new settings.
- New status lines have been added to the local log file.
New in Alpemix 3.0 (Jun 15, 2016)
- The first connection speed has been increased to the main server
- Improved quality of voice communication in huge screen change
- After you connect with unattended access password at second connection the program remember the password
- When you named the remote window ID also changing the windows taskbar caption of this window
- if the explain has not been added to connection report while closing the remote desktop window warning is given
- 'Leave message and close' option has been added for connecting with unattended access password
- When you click the text received from private message 'Copy URL' and 'Open URL' options are shown
- if the CMX module closed and opened at a certain time it starts with same ID and password without warning message
- Connected to more than one remote desktop, chat conversations confusion is denied
- When you change the remote desktop screen resolution wallpaper picture will not appear again
- Very rare on some computers remote desktop window could not been showed.Fixed.
- Fixed a problem experienced in image transfer when multiple people connect to a computer at the same time(The person receiving support must have the new version too)
- Solved the problem about copy/paste from one remote desktop window to other.
- Additions were made to the local log file
New in Alpemix 2.9 (Jun 15, 2016)
- Alpemix list load time has been reduced. It means faster login.
- List updates ( users login-logout changes ) was causing slowness and problems, it's been fixed.
- An option ( Quick Search ) added to be able to search easily for all users in list.
New in Alpemix 2.8 (Jun 15, 2016)
- Alpemix can be run on by some specific firewall network.
- Screen and file transfer speed has been raised extremely.( Both Side should have latest version of Alpemix )
- Alpemix will decide to change connection type rarely anymore. It will make your connection more steady.
- Your username will be seen on chat area of sported person screen instead of Id.
- On your Alpemix List, you may apply "Minimize all Sub-Groups" option.( with one click Dont show users in Sub-Groups )
- Sometimes crash was occurring on some pcs when alpemix remote connection has been closed. This bug has also fixed.
- After alpemix re-start (close and open) Alpemix asks about "The same id and password". If this option has been chose while No internet connection it was causing an error.It's been also fixed
- Some forms has been fixed cause of high-dpi bugs
- Some minor bugs are fixed.