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Webex Changelog

What's new in Webex 44.4.0.29432

Apr 26, 2024
  • Fixed:
  • Hold button is disappeared randomly

New in Webex 44.4.0.29298 (Apr 10, 2024)

  • Fixed:
  • Prepopulating email broken
  • Webex App shows external user as internal in a Converged meeting
  • Issue in preview of image and other media in webex app when using external monitor
  • Issue with in-meeting reaction skin tone in Webex App (for iOS)
  • High Memory usage on Webex App causing crash and freeze
  • Cropping issue after PC wakes from sleep with scaling set to 125%
  • Webex users can't open attachments on the latest updates
  • Keynote Presentation on Converged architecture shows 'Presenter Notes' window to participants
  • Webex App conference button not working when clicking on a contact in the list
  • Webex App iOS 44.2 Hold button is disappeared randomly
  • Webex desktop consultive transfer failure
  • Call transfer disappears/doesn't work
  • Webex App for Desktop crash
  • Webex for BroadWorks call options conference issue
  • "Consult first" call transfer to DND number with iOS Webex App disconnects original call
  • Background same color
  • text when using High Contrast theme on Windows
  • No call history for inbound Long Distance call on Webex desktop and mobile app

New in Webex 44.3.0.28993 (Mar 13, 2024)

  • Accesibility Tab on Webex App gets removed if the user does not have license for Messaging
  • Webex participant detail mismatch
  • Webex App first column changes to English (language is DE) after upgrade (translation issue)
  • When logging into Webex, users are prompted to install an email program
  • On Multi Call window, "Ctrl+D" shortcut key should be registered only when there is an incoming call
  • Webex multicall window cannot initiate call pressing Enter after entering string beginning with '#'
  • Back from Voicemail shows a screen with the Webex logo, or back to home screen
  • Sidebar on the left does not honor language settings
  • On Mac when user press keyboard shortcut Command+Q, it gives End Meeting/ Leave meeting, then restarts Webex
  • The Quiet hours feature in Webex App is experiencing incorrect localization for the Czech language
  • Call not started if dial string begins with # and multicall window is used
  • Contacts Tab does not load contacts - stays on previous Tab

New in Webex 44.2.0.28714 (Feb 12, 2024)

  • Fixed:
  • Video rendering displaying correctly.
  • Attendee cannot see the chat message that was sent by host in breakout session after rejoining.
  • Content Sharing fails during active call when User A is on desktop
  • When schedule the meeting from Webex App it shows the same name instead of the one saved in the template
  • Webex app preventing Windows to shut down
  • No minimized Call Window in task bar when "Auto-minimized calls" is selected
  • Customer reported a wrong translation in German version of the Webex App.
  • Presence shows outdated status in the Webex App on Mac OS
  • Wrong translation of word "Stage" in Norwegian
  • Option to delete profile picture although Avatar sync is enabled
  • Webex presence status is not working
  • Calendar and meeting content are not translated to German correctly

New in Webex 44.1.0.28423 (Jan 12, 2024)

  • During a meeting, if a user tries to invite others to join the meeting, Webex App stops working and Webex App shuts down by itself.
  • Sometimes phone services not connected.
  • Webex App quits unexpectedly when opening the invite-guest page on devices where the screen scale is 177%
  • Deskphone does not auto-connect after the Webex App relaunches.
  • In-call presence doesn't change in Webex App when user ends sip call on device.

New in Webex 43.12.0.28111 (Dec 8, 2023)

  • Fixed bugs:
  • Failed to join meeting from protocol after launch Webex if ConversationsPresenter is not initialized.
  • Webex App quit unexpectedly when sharing the screen on an iOS device
  • The "New Message" functionality is not working correctly.
  • Missing text in the phone number fields

New in Webex 43.11.0.27795 (Nov 8, 2023)

  • Fixed:
  • UC Calling, shared line continues to ring after the call is answered elsewhere
  • Sometimes users failed to join meeting from meeting link
  • Unable to install AWSWorkDocsDriveClient after successful installation of Webex App
  • Webex App shows green NOW button in Webex App under Calling tab.
  • Webex App interprets "Alt Gr" as "CTRL + ALT"
  • Wrong translation of calendar and meeting content in German
  • Upcoming Meeting list show unreadable in widget "grayed out" on iOS (iPhone)

New in Webex 43.10.0.27753 (Nov 2, 2023)

  • Bug fix:
  • Cannot disable whiteboard in the Webex call

New in Webex 43.10.0.27451 (Oct 4, 2023)

  • Fixed
  • In a meeting, no video content or name label for some participants
  • Calling phone service could not be connected immediately after resumed.
  • One way audio when accepting a second incoming call with End and Accept option
  • Directory search result does not show calling users
  • Meeting joined using Webex App is not respecting system language on macOS
  • Call transfer fails when using Mult-line (Unified CM Calling)

New in Webex 43.9.0.27194 (Sep 6, 2023)

  • Bugs fixed:
  • The host was not able to see the profile picture and initials for two users.
  • Webex iOS app showing multiple ended meeting
  • Blocked banner appearing in Webex App
  • App on android crashes
  • Getting single ring playback when making outgoing call.

New in Webex 43.8.0.26955 (Aug 15, 2023)

  • Bug fixes:
  • Gif doesn't play after clicking away from the space
  • Webex on iOS requires unlocking the device to answer the call.
  • Joining a meeting from Webex for iPhone proximity paired to a device and then moving the call from the device to the mobile device results in one way audio.
  • Presence state for contacts appears on Webex only when the contact is clicked upon.
  • Users on Webex for iPhone can change profile picture when disallowed globally from control hub org settings
  • Spaces are displayed twice under Teams
  • "All day" meeting showing one day before the actual scheduled date.

New in Webex 43.7.0.26612 (Jul 11, 2023)

  • The bugs that are listed in the following table describe resolved issues in these releases:
  • Webex on iPad not prompting location permission for location services with RedSky Unified CM Calling
  • Bricklets not updating in space list
  • Adobe Photoshop keyboard shortcuts does not work when Webex App is open simultaneously.
  • When an international user dials a Hong Kong direct inward dialing (DID) from Webex App, that call doesn't show in call history
  • Contact cards do not show call button for Unified CM calling
  • Webex on iPhone cannot immediately access config when switching user accounts.
  • Webex App shows wrong timezone and start time when schedule meeting from IST
  • User presence goes inactive when minimized and user is actively working
  • User interface goes blank after signing in to the Webex App
  • Voicemail tab unstable in mobile Webex App

New in Webex 43.6.0.26407 (Jun 12, 2023)

  • 'Ctrl + Alt + Y' hides the space instead of reloading it.
  • SparkMapi not responding stops PC shutdown
  • The app does not remember the user headset device
  • Receiving notification messages for 1:1 chats when notifications for Direct Messages is disabled
  • Webexteams protocol is used in a embedded site in the Webex App. Not working in MAC.
  • Users can create Spaces even though they don't have any messaging license
  • Webex App quit unexpectedly when searching on calling keypad and click show more then show less
  • Vertically oriented Monitor causes call window to auto maximize and close button hidden
  • Markup: Syntax Highlight not working for Csharp and powershell
  • Voicemail tab unstable in mobile Webex app
  • A duplicate space gets created after creating a space inside a team.

New in Webex 43.5.0.26155 (May 9, 2023)

  • Fixed:
  • Meetings only license does not allow for help menu on Webex desktop app
  • Meeting time showed one hour before from page
  • Add a URL link not working on Mac
  • Space meeting notification do not highlight the space

New in Webex 43.4.0.25959 (Apr 19, 2023)

  • We've released an update for Webex App on Windows and Mac to include some improvements for pronouns and translations.
  • We've also included Move meeting reminders and Add files in a meeting features, for more information on these, see the Meetings tab.

New in Webex 43.4.0.25788 (Apr 5, 2023)

  • The bugs that are listed in the following table describe resolved issues in these releases. Refer to Bug Search Tool for further details.
  • Issue connecting to the Webex App after the upgrade to 43.3
  • Webex Unified CM Calling WebView2 browser is blank during SSO authentication with Okta IdP Server
  • Webex App intermittently freezing in the background.
  • Icons for shortcuts in the app disappear when moving app on Mac to an external monitor.
  • DTMF tone is audible even in iPhone Silent Mode active
  • Archived teams are not showing in the Webex App

New in Webex 43.3.0.25468 (Mar 7, 2023)

  • Webex desktop clients quit intermittently after upgrading.
  • Pin message action not working
  • Delay while clicking between Messaging and Meetings calendar icons on the left side of Moderators are unable to join spaces in the Team they moderate.
  • Webex App > Devices Tab do not disable Ultra sound options properly.
  • Webex UCM Calling IdP Cookie could not be shared.
  • Webex app displays a floating window when receiving an External/PSTN call using phone services

New in Webex 43.2.0.25157 (Feb 9, 2023)

  • Bug fixes:
  • Webex App doesn't show the correct default landing screen on Android device
  • Deploy new webexbundle.msi will delete MC client package
  • Webex App on iPhone quit randomly 3-4 times when getting push notification
  • For Japanese, the menu options 'CLEAR AFTER (set a time)' and 'CHOOSE A STATUS' are incorrectly displayed in English
  • Turn off unified space meetings toggle, couldn't schedule a space meeting.

New in Webex 43.1.0.24716 (Jan 11, 2023)

  • Fixed bugs:
  • The attachment paperclip icon didn't work.
  • Turn off unified space meetings toggle, couldn't schedule a space meeting.

New in Webex 42.12.0.24485 (Dec 6, 2022)

  • Webex UCM Calling - Extension option missing from Audio Call menus
  • Webex App quit unexpectedly due to Polycom accessories manager dll

New in Webex 42.11.0.24187 (Nov 9, 2022)

  • While sending images with text in webex app (messaging), Both text and images overlaps.
  • No ringing sound for incoming calls
  • Webex App for iOS loops back to login screen when minimizing during login

New in Webex 42.9.0.23494 (Sep 8, 2022)

  • Shortcut for Unread didn't work
  • Meet button is clickable for participants in spaces with announcement mode
  • Image preview issue
  • Ctrl+C and Ctrl+Left/Right arrow keyboard shortcuts no longer function when navigating teams
  • User not able to view a specific message when searching it using a keyword in a space

New in Webex 42.8.0.23281 (Aug 19, 2022)

  • We've released an update for Webex App on Windows and Mac, it includes some improvements.

New in Webex 42.8.0.23214 (Aug 12, 2022)

  • Markdown links in adaptive card textblocks are broken in beta version
  • Space stuck in unread state
  • Webex App Phone Service Text label not showing
  • Mapi process not existing gracefully causing Issue with Outlook Contacts Integration and .ost file
  • Welcome screen appears on launch briefly after each fresh launch for Webex App

New in Webex 42.7.0.23054 (Jul 28, 2022)

  • Fixed:
  • Cannot launch webex app after customer re-installed Webex.msi.

New in Webex 42.7.0.22904 (Jul 11, 2022)

  • Bugs fixed:
  • Spellcheck didn't work on Linux
  • Webex App causing high power usage
  • CPU is high when Webex App displays Join button/timer (Green button)
  • Unable to sign out of Webex App on iPhone or iPad
  • CustomURL E911 pop up doesn't load during sign in.
  • Calls are sent to voicemail for Webex App on iPhone and iPad
  • Webex App prompted for share permission, but setting already checked for screen recording in OS security settings

New in Webex 42.6.0.22565 (Jun 8, 2022)

  • Fixed bugs:
  • Webex App gives an error message for certificate now being valid randomly
  • Unable to change the space name.
  • Meetings tab in the app doesn't scroll to today's meeting list
  • Cannot call an on-premise device from the app
  • Team space conversation doesn't updated automatically with new sent message
  • Unable to start a meeting in the app as the Now button wasn't available if the meeting was scheduled from the Webex site.

New in Webex 42.5.0.22259 (May 9, 2022)

  • This update for Webex App on Windows is to keep the version numbers consistent for both Windows and Mac. The bug listed in the following table describes the resolved issue in this release:
  • Some users were unable to sign in to the app.

New in Webex 42.5.0.22254 (May 9, 2022)

  • The bug listed in the following table describes the resolved issue in this release. Webex App:
  • Some users were unable to sign in to the app.

New in Webex 42.5.0.22221 (May 6, 2022)

  • Fixed:
  • Jabra headset remote control not working.

New in Webex 42.5.0.22187 (May 4, 2022)

  • Fixed:
  • Intermittent messages send failures on iOS
  • Calls using Unified CM create multiple spaces on Webex App when forwarded to extensions on a hunt group
  • Webex App landing page doesn't appear correctly
  • When clicking on the Join button in Webex App meeting reminder, the call starts as a Webex call instead of using the softphone capability.
  • Not possible to forward a message to a person if on a call with them in Webex App
  • Open an attachment in Webex App, only the bottom right quadrant is visible on primary device.
  • Video calls in Webex still happening when disabled
  • In Softphone only Windows desktop users are unable to listen to voicemail.
  • Callback icon not shown on visual voicemail
  • Call history not updated on mobile app

New in Webex 42.4.1.22032 (Apr 20, 2022)

  • Bugs fixed:
  • Webex for Government customers unable to sign in.
  • Calling party details not showing in call-pickup notification.
  • After disabling Calling, Messaging, and personal insights, users see chats when they start a meeting and share their screen.

New in Webex 42.4.0.21893 (Apr 5, 2022)

  • Webex App unable to reconnect after stand by, sleep or power saving mode on Windows.
  • Webex call overrides the do not disturb system setting
  • Windows 10 users unable to upload a problem report
  • When you try to transfer a call to somebody in a meeting, you're added to the meeting and can't transfer the call.
  • Edit People Insights option missing from the app.
  • The call window is overlapped with the Windows OS taskbar.
  • Meeting attendees showed as Unknown in spaces.
  • Webex doesn't launch a full featured meeting when the personal meeting room link contains multiple periods.
  • Unable to share content on second device.
  • When you create a space in French, the button is unreadable

New in Webex 42.3.0.21576 (Mar 2, 2022)

  • Bugs fixed:
  • Add button missing when trying to add new users on Webex App.
  • Incorrect total recording time in chat message when recording is announced.
  • Personal room link displays in Webex App in profile tab, even when personal room links are disabled at site level
  • Video call is launched by default when going through the URL scheme.

New in Webex 42.2.0.21338 (Feb 2, 2022)

  • Bug fixed:
  • Fixed an issue where the conference icon flickered when you hovered over people's profile pictures.
  • Some text was truncated in German.

New in Webex 42.1.0.21190 (Jan 13, 2022)

  • We resolved the following issues:
  • Some Portuguese translations were shown incorrectly.
  • Sometimes you couldn't connect to your local calendar.
  • When you joined meetings, sometimes you saw performance issues in the app.
  • We resolved the following issue when you use Webex Calling or Calling Hosted by a Service Provider:
  • When you called a phone number, you heard double ringing.
  • We resolved the following issue when you use Calling in Webex (Unified CM):
  • When you received an incoming call, sometimes the output level for ringers and alerts was at the maximum setting and when you opened the Audio settings the app reset the volume.

New in Webex 42.12.0.20899 (Dec 13, 2021)

  • We resolved the following issues:
  • When your administrator preconfigured your email for sign in, sometimes you could overwrite it.
  • Sometimes when you navigated through your spaces and messages, the app started to show alignment issues.
  • Some people noticed a delay with messages you sent.
  • In the health checker, some co-branding fields weren't displayed properly.
  • After you ended a call with somebody, in your direct space with them you got an error retrieving messages.
  • In some spaces, you couldn't scroll back through older messages.
  • We resolved the following issues when you use Meetings in Webex App:
  • When full-featured meetings was turned off, you couldn't start a meeting from a web browser.
  • When you entered a Call me phone number in Settings > Join options > Meeting join options, there was no way to delete that phone number.
  • Sometimes it took longer than normal to join a meeting.
  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:
  • Sometimes the app quit unexpectedly when you used a Sennheiser headset.
  • You couldn't complete an internal call transfer.
  • When you tried to update your location for emergency services, the Cancel button in the Add Address dialog box wouldn't work. You had to click the X in the top right corner of the dialog box instead.
  • When you'd change your call forward settings on your mobile app, the changes weren't reflected on your desktop app.
  • Caller ID would sometimes display the wrong name and number.
  • When you answered a call from a Call Queue, the phone number wouldn't display in the active call screen.
  • You were prompted to update your location every time you opened your laptop.
  • We resolved the following issue when you use Calling in Webex (Unified CM):
  • You weren't able to select a device under the dial pad in the Calling tab (German interface only).
  • You weren't able to call someone with Call on Webex when your desk phone was connected to Webex App.

New in Webex 41.11.0.20717 (Nov 25, 2021)

  • We resolved the following issues:
  • The CPU usage increased when you opened one of your favorite spaces.
  • When you clicked Cancel on the Edit profile window, your cover image was removed.
  • You were prompted to enter a password when you used Webex App to join a meeting.

New in Webex 41.11.0.20606 (Nov 13, 2021)

  • We resolved the following issues:
  • When you created a new account, you couldn't copy and paste the six-digit activation code.
  • Some Russian translations were shown incorrectly.
  • We resolved the following issue when you use Meetings in Webex App:
  • When you joined a meeting by entering the video address, you weren't able to see video.
  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:
  • Text wasn't visible when you signed in to the User Activation Portal.
  • When you'd restart your app, it would take several minutes for your voice messages to show up.
  • When you'd change your call forward settings on your mobile app, the changes weren't reflected on your desktop app.
  • We resolved the following issues when you use Calling in Webex (Unified CM):
  • When you answered a call on your mobile app, the related space on your desktop app moved to your hidden spaces list until the call ended.
  • The resolution of your app would change randomly.
  • When you tried to answer a call on one of your multiple lines, the call was disconnected.

New in Webex 41.10.0.20371 (Oct 22, 2021)

  • We resolved the following issues:
  • Sometimes you received an error when you connected wirelessly to a device, and you tried to share a screen.
  • When your administrator disabled uploading local files, sometimes you still had the option in the app to Upload from computer,

New in Webex 41.10.0.20280 (Oct 14, 2021)

  • We resolved the following issues:
  • Sometimes when you tried to join a Webex Event from the app, you were prompted to sign in and then received a notification that the event hadn't started.
  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:
  • Sometimes when you answered a call, you couldn't transfer the call to someone else.
  • Sometimes when you received a call and the multitasking notification appeared, when the call ended the app was unresponsive.

New in Webex 41.10.0.20213 (Oct 7, 2021)

  • We've resolved the following issues:
  • When you added a website link to a space, sometimes you incorrectly got a warning that the site wasn't safe.
  • For some people, the app restarted when you tried to reply to a thread or when you signed in.
  • We resolved the following issues when you use Meetings in Webex:
  • When you clicked the Join button, you saw multiple, "Can't join this meeting" messages.
  • When you joined a meeting, the call me numbers were overlapped.
  • You didn't see a meeting notification when you chose to be notified 5 minutes before the meeting started.
  • For some time zones, you couldn't schedule a meeting in the app
  • We resolved the following issues when you use Calling in Webex (Unified CM):
  • If you had multitasking enabled, the Webex app would quit unexpectedly when you were in the middle of a call.
  • Certain Hungarian and Polish keyboard shortcuts weren't working correctly.

New in Webex 41.9.0.19961 (Sep 9, 2021)

  • We've resolved the following issues:
  • You couldn't open the context menu using the shortcut keys in some places in the app.
  • In the calendar tab, the font for the meeting information icon wasn't the correct size.
  • Some tooltips weren't localized.
  • Some focus areas in the settings window were inconsistent.
  • You couldn't paste some formatted text that included links.
  • When you used your keyboard to navigate the app, you couldn't access some context menus.
  • When you used Webex for Government, Microsoft Outlook meetings didn't appear in the app.
  • We resolved the following issues when you use Meetings in Webex:
  • When you joined a meeting by clicking on a link from outside of Webex, your audio, video, join options, and virtual background setting in the Webex app didn't persist.
  • If you were signed in to Webex and you joined a meeting from Outlook, you were asked to sign in.
  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:
  • When you called into a meeting using a paired multiplatform phone, you'd get disconnected during the meeting.
  • When you called someone using a phone number and then transferred that call to another person, the title of the call window was incorrect.
  • Call duration incorrectly included ring time.
  • You couldn't merge a call to make it a conference call.
  • We resolved the following issue when you use Calling in Webex (Unified CM):
  • UcLogin crash was registering Log Provider.
  • The emergency services disclaimer was incorrectly formatted in French.

New in Webex 41.8.0.19732 (Aug 10, 2021)

  • We resolved the following issues:
  • We’ve improved how we set focus on content for each tab in the app.
  • The font size on the calling screens was to small.
  • Some German translations were truncated.
  • You couldn’t use the keyboard to navigate all elements in the audio settings window.
  • In the audio settings window, the i icon font was too small.
  • In a meeting, you couldn’t navigate to the meeting information icon.
  • You couldn’t use keyboard navigation to close the Space Information window.
  • Some Polish translations were truncated.
  • Sometimes you saw a connectivity issue when you opened the Health checker
  • If you had a bypass proxy list, sometimes you couldn’t connect to Webex services outside of your network.
  • When you were formatting text to send a message, you couldn’t add a link.
  • When you opened a space in a new window, you saw the incorrect icon for the app.
  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:
  • When you were in a call on your mobile app or your connected desk phone, the green call notification wouldn't appear on your desktop app.
  • You weren't able to answer the second call to a Call Queue.
  • The wrong number displayed in the caller ID when you received a call.
  • German translation was cropped when you clicked your profile picture and went to Settings > Calls > Call Queues.
  • The color of the text for Call Queues and Call Settings made it difficult to read in your Web app.
  • We resolved the following issues when you use Calling in Webex (Unified CM):
  • After receiving an update with a ring state, Webex didn't play the ringtone.
  • Your phone service wouldn't connect after you switched networks or your computer came out of sleep mode.

New in Webex 41.7.0.19440 (Jul 7, 2021)

  • We resolved the following issues:
  • When you were in the Profile tab of a direct message space and created a new space from search results, you incorrectly saw the profile information from the first space.
  • Some German translations were truncated.
  • When you pasted a link that had a dash, you received an error message as the app's Clickbait link detection didn't allow the dash in unicode format.
  • The app appeared to have a blank line at the top of the app.
  • When you disabled the Connect Webex to Microsoft Outlook setting and then restarted the app, the setting was enabled.
  • When you used a VPN connection, the app took several minutes to connect.
  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:
  • When you're not active in Webex for a period of time, you may need to restart the application to restore your connection.
  • When you receive an incoming call, your call notification doesn't display the caller ID correctly.
  • When your desk phone is connected to Webex and you use your desk phone to put a call on hold, you're unable to resume the call from your desktop app.

New in Webex 41.6.1.19162 (Jun 8, 2021)

  • We’ve paused the desktop automatic update until June 15, but you can download the desktop updates at https://www.webex.com/downloads.html

New in Webex 41.6.0.19119 (Jun 3, 2021)

  • We resolved the following issues:
  • We've updated the font sizes in the spaces settings, space list, message area, filters and in the Messaging and Teams tabs.
  • If you were using the app in German:
  • Some translations were truncated.
  • Some context menus were shown incorrectly in English.
  • Flag a message was incorrect.
  • When you were using Webex for Government and you had a HDD drive, sometimes the app used 100% of your computer's disk.
  • There was an issue with cobranding in the About window.
  • We resolved the following issues when you use Calling in Webex (Unified CM):
  • If you were using the app in German and you tried to add a new contact, the dialog box was cut off.
  • If you were using the app in Polish during a call or meeting, the Mirror my video option was translated incorrectly.
  • When you went to your profile picture, selected Settings, and clicked Phone Service, there were accessibility issues with the font.
  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:
  • When you were in an active call, you were disconnected after 15 minutes.
  • When you started a conference call and a fourth person was added, everyone could hear you but you weren't able to here others.
  • Video would disappear when you'd put a call on hold while someone was sharing their screen.
  • You weren't able to use the DTMF pause function (",") of your dial pad when making a call.
  • You weren't able to share your screen after a call was transferred.
  • You couldn't stop sharing your screen when the person on the other end of the call was using a device that didn't support screen share (for example, a desk phone).

New in Webex 41.5.0.18815 (May 11, 2021)

  • We've updated the app version for May, this version of the app will begin rolling out to existing customers today.

New in Webex 41.5.0.18787 (May 5, 2021)

  • We resolved the following issues:
  • Some German translations didn't appear correctly.
  • When your company's retention policy was set to 24 hours, you sometimes had errors loading messages in spaces.
  • When you copied a message that included a link, you incorrectly received an error when you tried to paste the copied text into a space.
  • Sometimes you didn't have the Messaging tab in the app to send messages.
  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:
  • When you started a conference call, you'd see a Recording stopped message pop up. The call recording wasn't affected.
  • When you'd retrieve a call that was parked on a Cisco IP Phone 8800 Series Multiplatform Phone, there would only be one-way video.
  • When you parked a call and clicked More next to the Retrieve button, you were presented with an empty list.
  • We resolved the following issues when you use Calling in Webex (Unified CM):
  • The keyboard shortcut Ctrl+Alt+D displays Webex diagnostics even when the Webex app isn't in the foreground.
  • Screenreaders weren't able to read all of the settings available from your profile picture > Settings > Calling.
  • Your in-call timer was incorrect if the time displayed on your PC wasn't set properly.
  • When you tried to check or uncheck the Only mute notifications when I'm in a meeting or on a call check box (profile picture > Settings > Notifications > Direct calls), the radio button wouldn't reflect the change.
  • The number you set up for Extend and Connect wasn't remembered if you used the same number for Single Number Reach.
  • Your phone service wouldn't connect when you disconnected from your VPN.

New in Webex 41.4.0.18629 (Apr 22, 2021)

  • We resolved the following issue when you use Webex Calling or Calling Hosted by a Service Provider:
  • When you put a call on hold and then resumed the call, the other party couldn't hear you.

New in Webex 41.4.0.18516 (Apr 8, 2021)

  • We resolved the following issues:
  • Sometimes you didn't see the personal room link on contact cards.
  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:
  • When someone called you and hung up before you answered, you'd continue to hear it ring.
  • You were unable to close the Retrieve window after a call was parked.
  • When you used your dial pad to call a number with more than 20 digits, you got an error message that said "Sorry, calling phone numbers is not possible."
  • Your in-call timer reset when you started sharing your screen.
  • The call would drop if you and the person you were on a call with put the call on hold.
  • We resolved the following issues when you use Calling in Webex (Unified CM):
  • Migrating your contacts from Jabber to Webex failed because of case sensitivity in email addresses.
  • When you clicked Snooze before a meeting started, you wouldn't receive a reminder when the meeting started.
  • You'd see a Bad network message in your app header even if you weren't experiencing any noticeable audio or video issues during a call.
  • You wouldn't see your desk phone in the Connect to a device list in your app header.
  • You weren't able to share your screen or application during a call.

New in Webex 41.3.0.18191 (Mar 12, 2021)

  • We resolved the following issue:
  • Even though you were an existing user, Webex treated you like a new user and showed you onboarding screens.

New in Webex 41.3.0.18143 (Mar 3, 2021)

  • We resolved the following issues:
  • Sometimes you didn't see status for people until you sent them a message.
  • We updated the Terms of Service link in the app.
  • Sometimes when you started the app it created a shortcut on your desktop.
  • You couldn't scroll down on the single sign in screen.
  • Some German translations didn't appear correctly.
  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:
  • When you placed a call on hold and then tried to make a Webex call, your held call was disconnected.
  • When you were in a call with someone who shared their screen, you'd sometimes get another incoming call notification from the same person.
  • When you tried to transfer an active call, you weren't able to complete the transfer while the call was ringing.
  • After you added someone else to an active call and then merged the two calls, your audio could no longer be heard.
  • If you'd recently parked a call and tried parking another call, you received the following error: "No park number is available".
  • We resolved the following issue when you use Calling in Webex (Unified CM):
  • You weren't able to join a full-featured Webex meeting using Call Me.

New in Webex 41.2.0.17979 (Feb 12, 2021)

  • Fixed:
  • When you updated your profile and then reopened the profile settings, the page was blank.
  • Sometimes when you joined a meeting as a guest, your video didn’t show.
  • We resolved some issues with tabbing in the app.
  • Sometimes you received multiple notifications for the same meeting, including when your computer was locked

New in Webex 41.2.0.17887 (Feb 3, 2021)

  • We resolved the following issues:
  • Sometimes when you used Outlook integration, the app quit unexpectedly.
  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:
  • When you tried to pull a call while connected to a Webex device, the pull fails.
  • There were audio and connection issues when trying to make a conference call.

New in Webex 41.1.0.17740 (Jan 27, 2021)

  • We resolved the following issues:
  • When you right-clicked on someone's message, you saw the incorrect menu.
  • When you sent a message in a space, the space didn't move to the top of the spaces list.

New in Webex 41.1.0.17621 (Jan 13, 2021)

  • We resolved the following issues:
  • When your administrator turned off the classified spaces setting and you were signed in, you could still classify spaces.
  • When you edited a message, sometimes older messages in the space didn't display.
  • Sometimes messages didn't display correctly.
  • When your company uses branding, if the app didn't download the logo on sign-in you just saw a blank logo.
  • Some French translations didn't appear correctly
  • When you added a sticky note to a whiteboard, the text in the note would be lost when you tried to modify it.
  • The dial pad would pop up when you tried to control someone's desktop in a space.
  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:
  • When you added a phone number to a contact and you called that contact, the call would go through as a Call on Webex rather than Webex Calling.
  • You weren't able to end a held call.
  • We resolved the following issues when you use Calling in Webex (Unified CM):
  • You weren't able to use shortcut keys while on a call.
  • You wouldn't get an incoming call notification when a second call came in.

New in Webex 40.12.0.17554 (Jan 7, 2021)

  • We've updated the app version for December, this version of the app will begin rolling out to existing customers today.
  • We resolved the following issues:
  • Webex didn't support a syntax error in a proxy auto-configuration (PAC) file.
  • The app quit unexpectedly when you used Outlook integration and then you signed out of the app.

New in Webex 40.12.0.17322 (Dec 11, 2020)

  • We resolved the following issue when you use Unified CM:
  • When you were on a call, you couldn't use keyboard shortcuts.

New in Webex 40.12.0.17293 (Dec 9, 2020)

  • Webex Teams is now the all new Webex
  • We resolved the following issues:
  • When you dragged Webex to a second monitor and tried to search for someone, the results list didn't appear in a usable format.
  • Webex would freeze when you clicked on your profile picture.
  • Webex would crash after you'd restart your computer from Sleep mode.
  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:
  • When you received an incoming call while connected to a device but chose to answer the call on your desktop app, you had to reconnect to the device after the call ended.
  • When someone shared their screen during a call, you didn't see the zoom option.
  • When you'd receive an incoming call from someone in your organization, their email address would show up as the caller ID instead of their name.
  • We resolved the following issue when you use Unified CM:
  • When you received an incoming call while connected to a device but chose to answer the call on your desktop app, you had to reconnect to the device after the call ended.
  • When you entered your credentials into the Phone Services tab of your Settings and then clicked Save, your Settings window disappeared, making it difficult to know whether your changes saved.
  • When someone shared their screen during a call, you didn't see the zoom option.
  • When you'd receive an incoming call from someone in your organization, their email address would show up as the caller ID instead of their name.

New in Webex 40.11.0.17133 (Nov 26, 2020)

  • We resolved the following issues:
  • Sometimes you couldn't add somebody to a space.
  • We resolved the following issue when you connected to your enterprise content management:
  • When your admin chose to enable linked folders and make them the default storage location in Control Hub, linked folders were not being set as the default storage automatically. Instead, you were prompted to manually set the linked folder as default.
  • We resolved the following issues when you use Webex Calling or Calling Hosted by a Service Provider:
  • Making a long distance call from your desktop or mobile app failed.
  • Sometimes there is a small delay in phone service registration.
  • When you'd try to transfer a call and nobody picks up, you couldn't hear the caller but they could hear you.
  • You wouldn't hear incoming calls ring on your desktop speaker.
  • Call Queues would open in an external browser with an error message if Call Settings Web view was configured.
  • We resolved the following issue when you use Unified CM:
  • You'd see a Phone Services Disconnected error message when your phone service should work.

New in Webex 3.0.16605.0 (Oct 1, 2020)

  • We resolved the following issue when you connected to your enterprise content management:
  • When files were shared from SharePoint, some files had the SharePoint label while other files showed the OneDrive label.
  • When you chose to share a Box file, the list only showed 3 files at a time and the remainder of the screen was blank.
  • We resolved the following issue when you use Calling in Webex Teams (Webex Calling):
  • Your status wasn't showing up correctly.
  • When someone called you, you'd only hear your ringtone for 30 seconds.
  • We resolved the following issue when you use Calling in Webex Teams (Unified CM):
  • When you tried to transfer a call or add someone to a call, the Call button would disappear after you typed the person's number in the keypad. If you used your mouse to select the numbers in the keypad, the Call button remained, as expected.
  • When you'd try to make a call using the keypad and searched for a number or someone's name, the results hid the keypad.
  • You couldn't include spaces when calling someone using the keypad in your app.
  • There were audio issues with the G.729 codec.

New in Webex 3.0.15645.0 (Jun 18, 2020)

  • We resolved the following issues:
  • When you shared your screen with somebody, they saw your screen in reverse.
  • We resolved the following issue when you use Calling in Webex Teams (Webex Calling):
  • When you made a call to a phone number, you couldn't merge that call with another phone call.

New in Webex 3.0.15485.0 (May 29, 2020)

  • We resolved the following issues:
  • When you were the only moderator in a team, you could incorrectly remove yourself as team moderator.
  • Webex Teams didn't use your backup proxy.
  • When your company used Single Sign On (SSO) and you entered an incorrect email address, you couldn't sign in using your correct email address.
  • Sometimes when you changed a space image it didn't update immediately.
  • We resolved the following issue when you use Meetings in Webex Teams:
  • We resolved the issues related to joining meetings where a password or PIN is required.
  • We resolved the following issue when you use Calling in Webex Teams (Webex Calling):
  • When you merged two active calls to create a conference call on the fly, your participant list would show duplicate entries.
  • You didn't see someone's video when they called you.
  • When you made a call from the app to a phone number, the phone number didn't display in your Calling window.
  • Your status didn't update when you were on a call.
  • When you transferred a call, you couldn't disconnect from the call.
  • When you added more than 2 people to a call, your audio was inconsistent.
  • The self care portal link wouldn’t open the Webex Calling User Portal.
  • The Complete Transfer button would disappear when a call was transferring.
  • We resolved the following issue when you use Calling in Webex Teams (Unified CM):
  • When you recorded an incoming call, a new untitled space was created.
  • When you made a call to an unregistered number or video address accidentally, you'd receive a notification that the number was invalid but when you closed the calling window, the dial tone continued.
  • Every time you put a call on hold and then resumed that call, you'd see a new call entry in your Call history.
  • When you transferred a call, the person on the other end wouldn't have any audio.

New in Webex 3.0.15410.0 (May 13, 2020)

  • We made the following improvement:
  • Bots are now listed in the People search results list.
  • We resolved the following issues:
  • Some German translations didn't appear correctly.
  • When your administrator added a custom help link, clicking on the help icon opened the link twice.
  • Sometimes the app quit unexpectedly when you joined large spaces and clicked on profile pictures in the People tab.
  • We resolved the following issue when you connected to your enterprise content management:
  • When you linked a folder to a space, the app quit unexpectedly when you tried to view the files in the linked folder.
  • We resolved the following issue when you use Calling in Webex Teams (Webex Calling):
  • When you were on a call, your availability didn't change to On a call.
  • We resolved the following issues when you use Calling in Webex Teams (Unified CM):
  • When you made a call, sometimes the app quit unexpectedly.
  • Sometimes when you recorded a meeting locally, muted audio was recorded.
  • When you dialed an invalid number, you heard the busy tone.

New in Webex 3.0.15131.0 (Mar 27, 2020)

  • We resolved these issues:
  • When an admin installed the app using an MSI, Outlook integration didn't work.
  • When you chose to leave a space using Ctrl + Shift + E, the app quit unexpectedly.
  • When the app was installed using an MSI with ACCEPT_EULA=TRUE , you were still prompted to accept an end user license agreement.
  • We resolved the following issues when you use Calling in Webex Teams (Webex Calling):
  • Sometimes the incorrect caller ID was shown.
  • Phone services sometimes quit unexpectedly and failed to restart and reconnect.
  • When you used feature access codes, there was an issue with numbers containing spaces.
  • We resolved the following issue when you use Calling in Webex Teams (Unified CM):
  • You couldn't use your keyboard for keypad input during a call.
  • When you used buttons and cards with apps in Webex Teams, we resolved the following issues
  • When you had multiple images in cards, additional space was incorrectly added to them.
  • When you extended the size of a card, the message area didn't expand correctly.
  • When you chose to center buttons on the card, they appeared left aligned.
  • When you have multiple buttons, the content for the first button clicked was shown over any other button's content.

New in Webex 3.0.15092.0 (Mar 12, 2020)

  • We've made some updates for scaling reliability.

New in Webex 3.0.15036.0 (Mar 2, 2020)

  • We resolved the following issue when you connected to your enterprise content management:
  • When your administrator had disabled local storage and there was no linked folder in the space, you couldn't create a screen capture in that space.

New in Webex 3.0.14866.0 (Feb 12, 2020)

  • When you selected the Don't connect audio setting before joining a meeting, the audio connected to the meeting.

New in Webex 3.0.10848.0 (Feb 7, 2019)

  • Sometimes, after restarting your computer, you got an error message that audio and video were unavailable.
  • The number of people displayed in the People list was incorrect.

New in Webex 3.0.10545.0 (Jan 4, 2019)

  • We resolved these issues:
  • Some users who joined a meeting by phone using Call Me were disconnected but still appeared in the participants list.
  • Sometimes, when the host of a meeting started the meeting using Call Me, they were disconnected but other people remainedin the meeting.
  • Some users had issues with text and backgrounds in Dark and Light themes.
  • Users found that the space meeting information window blocked other Windows applications.
  • When users used their phone for audio in a call or meeting, they couldn’t mute the call from the app.
  • We made these improvements
  • We’ve removed formatting on text copied from the message view.

New in Webex 3.0.9615.0 (Oct 4, 2018)

  • We resolved these issues:
  • Switching between spaces caused the app to quit unexpectedly.
  • Loading indicator for conversation history in some spaces.
  • Call initialisation from some spaces failed.

New in Webex 3.0.9081.0 (Aug 1, 2018)

  • We made these improvements:
  • You can now turn off the ringing sound and notification that pop up when someone is calling you directly Click your profile picture, choose Settings, select Notifications, and choose Mute notifications
  • We resolved these issues:
  • Non-English (Unicode) characters, such as emojis, displayed an error message when used in someone's display name

New in Webex 2.0 Build 8483.0 (May 24, 2018)

  • Blue dots only appear for unread spaces that match your notification settings. You can refine your focus even more by using the new Notifications filter. The number of unread spaces that appear on the app icon will match the Notifications filter. For more information, see Tips for Managing Notifications in Cisco Webex Teams.
  • You can now format your messages more easily using rich text. Access these new, easy-to-use options directly from the toolbar and preview your formatting before sending your message. For more information

New in Webex 2.0 Build 8333.01 (May 5, 2018)

  • We resolved these issues:
  • The app quit unexpectedly when you:
  • Clicked the Share screen button.
  • Hovered over the activity menu button.
  • Uploaded media logs.
  • Verified a paired room or desk device.

New in Webex 2.0 Build 8206.01 (Apr 17, 2018)

  • We made these improvements:
  • Now, when you’re on a call and try to start a second call, you’ll see a message warning you to disconnect your active call before placing another one.
  • We improved the installation and automatic upgrade process to fix several issues when you updated the app. For more information, see Cisco Spark Installation and Automatic Upgrade.
  • We've removed the split between People and Spaces as part of a wider design effort. This is the first step and over the next few releases where we’ll introduce updates to the app’s notifications settings and search filters. These updates will improve how you view and manage spaces and give you greater control over your notifications. Cisco Spark for Windows and Mac will now work like most mobile apps do, without dividing your people and spaces. If you want to see all your direct messages, you can still use the People filter.
  • We resolved these issues:
  • Your status did not always display correctly, so sometimes you appeared inactive to other people even though you were active in the app.
  • When sharing your screen to Cisco Spark Board from the app, Cisco Spark would quit unexpectedly.
  • If there were several moderators in a space, the moderator list overflowed into other areas of the app window.
  • The number of days before a meeting started displayed incorrectly.
  • The zoom buttons didn’t appear when you viewed content shared from someone’s screen.
  • Spaces with content that had expired showed the wrong date in Spaces list.

New in Webex 2.0 Build 8040 (Mar 23, 2018)

  • Resolved issues:
  • Messages didn’t show when you opened a space, and the message loading indicator (blue dots at the top of a space) appeared indefinitely.
  • The message sending indicator (blue dots below your message) appeared indefinitely even if you successfully sent a message.
  • If you signed into Cisco Spark after someone else or with a different email address, the previous email still appeared on your profile.
  • When using multiple monitors and playing a PowerPoint slide show, the slide show ended when you received a Spark message and the shared content was distorted.
  • Messages with line breaks sent from people using Cisco Spark for iPhone or iPad displayed incorrectly.
  • Content that you shared from your screen appeared distorted when someone else started annotating on it.

New in Webex 2.0.7753.0 (Feb 21, 2018)

  • We resolved these issues:
  • Cisco Spark quit unexpectedly on Windows 7 or Windows 8 when you opened the Help menu.
  • An error message appeared in spaces that didn’t have messages.
  • A message loading indicator (blue dots at the top of a space) appeared in spaces that didn’t have messages.
  • "Beta" appeared at the top of the app window.
  • CPU usage climbed to 40 – 60% on Windows 7 during calls.
  • We made these improvements:
  • When someone adds you to a call as a guest, you’ll see the name of the person who added you on the message invite in Cisco Spark.

New in Webex 2.0.7603.0 (Feb 3, 2018)

  • We reduced how often we upload logs from Cisco Spark to our servers. This helps things run more smoothly behind the scenes and improves the performance of Cisco Spark.

New in Webex 2.0.7534.0 (Jan 27, 2018)

  • Administrators can prevent you from sharing files in a space. We’ve resolved an issue associated with this feature that prevented you from pasting text into a message.

New in Webex 2.0.7494.0 (Jan 25, 2018)

  • We fixed an issue that prevented you from leaving a space.
  • We updated several translations.
  • We improved the stability of Cisco Spark.

New in Webex 2.0.7396.0 (Jan 25, 2018)

  • We improved the stability of Cisco Spark.
  • We solved an issue that caused you to lose audio during a call.

New in Webex 2.0.7370.0 (Jan 12, 2018)

  • We improved the stability of Cisco Spark.

New in Webex 2.0.6939.0 (Nov 17, 2017)

  • We fixed some scaling and magnification issues that occurred on displays with high-resolution settings.
  • We fixed an issue that caused contacts to be displayed as “Unknown.”
  • We improved the stability of Cisco Spark.

New in Webex 2.0.6776.0 (Nov 7, 2017)

  • New Feature:
  • You can now schedule a call with another person in Cisco Spark for Windows and Mac. From your conversation, you can create a calendar invite in Microsoft Outlook or another calendar that includes a link to join the call. If your administrator has enabled you for Hybrid Calendar Service, the scheduled call appears in your meeting list, and you also receive a notification and see a Join button in the meeting list 5 minutes before the scheduled start time.
  • Resolved Issues:
  • We fixed an issue where Cisco Spark quit unexpectedly when you right clicked on someone in a space to send them message.
  • We solved an issue where if you paired to a room device but didn’t set it as your main calling device, the device and its settings were removed from your preferences if you moved out of the device's pairing range.

New in Webex 2.0.6695.0 (Oct 27, 2017)

  • We fixed an issue where messages were marked as read when your screen was locked.
  • We improved the performance of sending messages.
  • We improved the stability of Cisco Spark.

New in Webex 2.0.6653.0 (Oct 18, 2017)

  • We fixed an issue where you might have messages missing in your conversation history.
  • We solved an issue where some people appeared twice in the list of invited people for meetings in the meetings list.

New in Webex 2.0.6555.0 (Oct 6, 2017)

  • New Feature:
  • If you have Google Calendar and the Hybrid Calendar Service enabled, you can now schedule meetings from a space and create meeting invites in Google Calendar.
  • Now, you can find diagnostic information about the devices you pair to with the Cisco Spark app. To open the diagnostics window, go to Settings > Devices, and click .
  • Resolved Issues:
  • You can now connect to Cisco Spark using a Basic Authentication proxy server.
  • We updated localized text such as “Send Feedback” and “Invite Guest.”
  • We fixed an issue where task bar notifications wouldn’t display correctly if you received several messages.
  • We improved the stability of Cisco Spark.

New in Webex 2.0.6368.0 (Sep 13, 2017)

  • You can now reliably copy and paste links from a web browser into Cisco Spark.
  • We improved the way we render images in Whiteboard. You can now consistently view Whiteboard images.
  • Now, you can see when you’re paired to a Cisco Spark room device or Cisco Spark Board.
  • We solved an issue where if you started a call from a People space and invited a guest to the call, the call ended if the guest left.
  • You won’t hear echo sounds during calls.
  • You can now reliably turn off notification sounds in all locales.
  • We updated localized text such as “End meeting” and “End On” in Cisco Spark.
  • We improved the stability of Cisco Spark.

New in Webex 2.0.6199.0 (Sep 6, 2017)

  • Calls from people outside of Cisco Spark no longer appear as “Unknown” in your call history after you restart the Cisco Spark app.
  • People outside of Cisco Spark no longer appear as “Unknown” in the scheduled meetings list.