What's new in Lucid Help Desk 8.01.0011
Jan 16, 2015
- Fixed:
- When logging on and pressing the HELP button, Help Topic is not found
- Error in frmPassword:LoadFields when 'Change User' selected in File menu.
- (missing parameter)
New in Lucid Help Desk 8.01.0010 (Jan 16, 2015)
- Fixed:
- frmProducts: When a product search finds no records, all buttons become disabled.
New in Lucid Help Desk 8.01.0009 (Jan 16, 2015)
- Fixed:
- Release Maintenance Screen: When pressing 'Find Next' when an initial search
- was not initiated, error 3265 occurs.
- The Product History Detail Report does not display the incident count summary.
- When viewing incidents for a specific product and the user is adding a new
- incident, default the product name to the product currently being reviewed. Allow
- user to change product, if necessary
New in Lucid Help Desk 8.01.0008 (Jan 16, 2015)
- Fixed:
- When adding a new product, the message 'Invalid Project Start Date' appears when clicking on 'NEW'. Message should not appear until 'SAVE' is pushed.
- Add a 'Requested By' report to show 'Incidents Reported by _________________'
- Add an option to HelpDesk menu to send an update message for the incident currently being displayed. This option should only be available if the 'Email Auto Send' option is not enabled.
- Error in rptTicktsByUserActivity report: ambiguous 'FirstName' file specified.
- When adding or modifying an Incident, remove terminated employees and
- inactive users from appropriate pull-down menus
New in Lucid Help Desk 8.01.0007 (Jan 16, 2015)
- Fixed:
- Reports show company logo with an opaque background: Change background to transparent.
- Report 'Open Incidents by Product' in error: Not all open incidents for the selected product are displayed; Not displaying records for correct product
New in Lucid Help Desk 8.01.0006 (Jan 16, 2015)
- Fixed:
- When attempting to print reports, the message 'nothing to report' always appears
- Incident reports say 'nothing to report' Duplicate of Incident #1045
New in Lucid Help Desk 8.01.0004 (Jan 16, 2015)
- Fixed:
- frmPassword: When attempting to change a user password, ERR 94 may occur if the user name is missing
- frmUsers: Unable to add new Users
New in Lucid Help Desk 8.01.0003 (Jan 16, 2015)
- Fixed:
- Release Maintenance Screen: Search does not allow for the use of wildcards.
- Incident form: When adding a new incident, the incident resolution should be disabled until the current status is set to complete.
- frmProducts: Set 'Is Active' as default for a new product entry.
New in Lucid Help Desk 8.01.0002 (Jan 16, 2015)
- Fixed:
- When viewing or printing a single problem report, no records are found to report
New in Lucid Help Desk 8.01.0000 (Jan 16, 2015)
- Fixed:
- Rainbow Sentinel Key does not work on Windows XP
- Report Releases and Release Dates for each product (Release Summary Report)
- Replace logo with one with a transparent background on all reports (i.e. Release Contents Report)