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NetSupport Manager Remote Control Changelog

What's new in NetSupport Manager Remote Control 14.00.0001

Feb 28, 2024
  • You can now blank the Client’s screens, while performing a view. The Client side will blank while the Control can continue to see their screen.
  • The latest NetSupport School components are now included. Read more here. These are included for FREE within NetSupport Manager – perfect for training and onboarding.
  • To improve out of the box security, User Acknowledgment is now turned on by default for new installs only.

New in NetSupport Manager Remote Control 12.80.6 (Sep 16, 2020)

  • NetSupport Manager v12.8 includes:
  • Showing applications:
  • When showing an application to an end user, you can now select to display the application in a separate window (via Display Mode setting), allowing the end user to continue using their own screen as normal – helping to maintain productivity levels.
  • When showing applications on multiple screens to an end user, the screens are now compressed to display the whole desktop, providing the end user with an accessible view of the applications.
  • HTTP access:
  • To enhance the Gateway’s security even further, NetSupport Manager now includes the option to control HTTP access based on the person’s IP address.
  • Filter list of clients:
  • To help find and connect to clients quickly and efficiently, IT teams can now filter the Gateway’s list of clients by name, username, address and description.
  • Thumbnail view:
  • The thumbnails of connected devices (displayed in the Control) have been further optimised to improve performance.
  • Feedback mode:
  • NetSupport School (provided free within NetSupport Manager), provides a great way to capture feedback, such as during a school lesson or staff training session, to check everyone has understood the topic or to gauge the general mood of the class.
  • The teacher/trainer can choose from several visual indicators to gauge feedback from the class. Once the option has been selected, a dialog box opens to allow a question to be entered and sent to the class. The chosen visual, along with the question, will then appear on the PCs of each member of the class so they can make their selections.
  • All the feedback results are reported back to the Console in two formats: a list-style report (showing each individual’s feedback) enables the teacher/trainer to drill down into each person’s mood or understanding – or a chart view, which helps them to see general mood or understanding at a glance.
  • This feature requires the free NetSupport School components (providing classroom instruction/training features), available from the NetSupport Manager installer package.
  • Easy mode:
  • NetSupport School (provided free within NetSupport Manager) now includes three modes for using the Console’s user interface: Easy, Intermediate and Advanced – helping ensure its features and functions are accessible to all users, regardless of their tech experience and knowledge. The new ‘Easy’ mode allows technology-shy instructors to only see and use the basic core tools, supporting simplicity and ease of use.
  • Easy mode’s tools include:
  • Lock/Unlock
  • Blank screens
  • Power on PCs
  • Message end users
  • Feedback mode
  • Block all internet
  • Help requests
  • ‘Mute Audio’ at client
  • Lesson Timer
  • The ‘Intermediate’ mode (previously known as ‘basic’ mode) includes a few more frequently-used tools – and Advanced mode offers all the features and functions available in NetSupport School.
  • This feature requires the free NetSupport School components (providing classroom instruction/training features), available from the NetSupport Manager installer package.

New in NetSupport Manager Remote Control 12.70.0004 (Jul 24, 2019)

  • An update to the Print Capture functionality has been added to support capturing to PDF and XPS files.
  • Updated support tool to provide stats for Gateway performance.
  • Integration with ClassLink OneRoster, providing more flexible connection methods.

New in NetSupport Manager Remote Control 12.5 (Jul 24, 2019)

  • New PowerShell feature - Launch a PowerShell window to quickly and easily execute PowerShell commands at a selected Windows Client.
  • New deployment enhancements - Send a Wake-on-LAN Windows command to machines that are not turned on and quickly locate machines local to the Control.
  • Enhanced file transfer and distribution speeds.
  • Enhanced performance on the ‘View and show’ mode on Windows 8 and above.
  • Enhanced Inventory process monitoring section in Windows - New information such as the process ID, number of handles and objects are now included, along with real-time statistics showing percentage increase/decrease in, for example, process memory usage.

New in NetSupport Manager Remote Control 11.00.1 (May 13, 2010)

  • Dynamic Auto-Groups:
  • The Control Window 'Tree View' now includes an Auto Group facility that with one click allows you to automatically group your Client machines based on pre-defined criteria. Planning for upgrades or the roll-out of new technology couldn’t be easier as the hierarchy will show you instantly how many and which machines are running with a particular Windows or MAC OS or Linux Distribution.
  • Support for Intel vPro Technology:
  • A number of manufacturers are shipping servers, laptops and desktops that support Intel® vPro™ technology. NetSupport Manager 11 can now be configured to browse for this capability (even where a NetSupport Client isn’t installed), listing the machines as a separate group in the Tree View and enabling a range of remote functions to be performed where previously a physical visit to the machine would have been required.
  • These include the ability to power-on, power-off and restart the remote machine when performing out-of-hours maintenance. View and reconfigure BIOS information and, if necessary, boot from a remote operating system image.
  • When plugged into AC power, the above can be performed on a notebook system wirelessly.
  • Quick Access Toolbar:
  • The new Quick Access bar conveniently highlights those individual machines or groups of machines you most recently connected to. By clicking on the required machine you are presented with a pop-up display that provides easy access to a range of common remote control features such as, Connect, View, File Transfer, Registry Edit (if enabled at the client) Inventory, Remote Command Prompt and Chat.
  • Quick Search:
  • Also added to the Quick Access bar is a Search box enabling you to specify the name or partial name of a group of Client machines that you particularly want to find. The search results are added as an extra category in the Control Window Tree View.
  • Customise Details View:
  • When the Control Window is set to ‘Details View’, you can include additional columns of information for each Client. Particularly useful when connected to laptops, you can view the status of wireless networks and display the machine's battery strength. (This information is also shown in the system tray when a Client View Window is open.)
  • A new ‘Last Connected’ column has also been added to the Details View which displays the date/time that Client was last connected to.
  • Multiple Monitor Mode:
  • NetSupport Manager’s support for users running multiple monitors, has been enhanced. In Thumbnail View, if a Client Thumbnail is indicating the presence of multiple monitors a drop down list is provided from which you can select the monitor to display.
  • File Transfer:
  • A number of efficiency improvements have been made to the File Transfer process.
  • With a View Window to a remote Client open, you can now conveniently drag and drop files and folders from the Control machine's Windows Explorer (including the desktop), directly to the remote desktop. Similarly, drag and drop can be used to transfer files and folders from the Control machine’s Explorer to the File Transfer Local, Remote or Distribution windows.
  • Particularly useful when performing a lengthy transfer, optional check-boxes have been added to the Progress dialog that enable the operator to indicate if they want to respond to or skip warning and error messages that may appear during the procedure. If skipped, a summary of the messages will appear at the end.
  • When deleting files you can choose to ignore all deletion prompts.
  • In a change to the way Deleted Files are processed, when removing items from the local machine, the file is now sent to the Recycle Bin rather than deleted immediately.
  • The order of columns in the local File Transfer Window can now be rearranged by dragging and dropping the column heading to the new position. The new layout will be preserved for future use.
  • Terminal Server Support:
  • Installing and configuring NetSupport Manager for a Terminal Server environment is now a more simplified and seamless process.
  • The Client is no longer started as an application when each Terminal Server session commences. Instead it now detects when it is running on a Terminal Server and spawns a new Client process for any additional Terminal Server sessions that are opened. The previously supplied Terminal Server Configuration Utility is therefore no longer required.
  • Remote Control performance is also improved in this new version.
  • Windows 7/Vista/Server 2008 Performance:
  • NetSupport Manager v 11 offers noticeable improvements to operability and performance for remote control of Windows 7, Vista and Server 2008 based machines, as well as added support for handling User Account Controls.
  • Audio Support:
  • Adding to NetSupport Manager’s bi-directional Audio Support, version 11 extends your ability to monitor audible content at the remote machine by including application sounds.
  • Remote Power Management (Wake on LAN) across subnets:
  • Extending existing local network support in earlier versions, NetSupport Manager 11 now allows an Administrator to remotely power on or off computers across the entire enterprise further assisting in Remote PC maintenance as well as delivering an additional tool for reducing PC energy cost wastage.

New in NetSupport Manager Remote Control 10.50 (Oct 31, 2008)

  • Smartcard Authentication - User Validation for connections now supports authentication using a Smartcard PIN as well as the existing remote login support.
  • Gateway Support - has been extended to provide support for 2008 Server and Vista Systems.
  • File Transfer - now also offers quick & easy transfer of files direct to the Client 'Desktop' or 'My Documents' folder .

New in NetSupport Manager Remote Control 10.02 (May 11, 2007)

  • NetSupport Manager 10.02 now offers support for 32bit and 64bit Windows Vista systems

New in NetSupport Manager Remote Control 10.0 (Nov 30, 2006)

  • New User Interface - NetSupport Manager 10, now features a totally new "Vista" style interface, that runs across all features of the product.
  • New Auto Group list views - In version 10, client lists can be automatically sorted and grouped by a range of criteria including OS, connection type and so on.
  • Enhanced Thumbnails - Monitor mode thumbnails now offer greater clarity, a larger zoom mode and real time indicators showing active View, FT, Inventory, Registry, Command prompt and chat sessions.
  • New Group Hierarchy - Manager 10 now features a company Hierarchy allowing all known clients to be organised and structured into a single tree view.
  • Enhanced Show mode - Manager 10 extends the Show mode to allow an Operator to Show their entire screen, just a selected Monitor or just a selected application to any number of selected clients in real-time.
  • Enhanced Chat - version 10 now supports dynamic hyperlinks within chat sessions.
  • File Transfer - Performance enhancements and now supports transfers over 4Gb.
  • Remote Update - NetSupport Manager allows an existing NetSupport user to remotely update connected clients to the latest version of the product on the fly.
  • Windows Vista - NetSupport Manager 10 now offers BETA support for Windows Vista.