What's new in SimpleHelp 4.1
Nov 7, 2013
- Added the ability to launch sessions via the command line.
- Fixed an issue preventing the capture of certain Windows XP and 2003 cursors.
- Fixed an issue preventing remote access services from saving their configuration on OS X.
- Fixed an issue that may prevent the OS X remote access service from starting.
- Fixed an issue that may prevent the Linux remote access service from connecting to the X server.
- Fixed an issue preventing the reinstallation of the remote access service after it has been uninstalled.
- Fixed an issue preventing all applications from being launched by Windows users on roaming profiles.
- Fixed an issue causing proxy detection to fail in some situations.
- Fixed an issue preventing applications from loading on Windows 7 machines with non-ascii usernames.
- Fixed an issue preventing the Remote Access application from launching on Norwegian XP systems.
- Fixed an issue that prevented Remote Access services from registering using HTTPS.
- Fixed an issue that prevents direct connections from being launched via an applet.
- Fixed an issue that prevents the embed scripts from displaying correctly in IE7.
- Fixed an issue whereby the applet launch button had a Loading label rather than a Start label.
- Added a custom email address field to Remote Access Session logging framework events.
- Added core Windows 2000 support.
- Fixed a leak of handles on Windows for remote support sessions.
- Fixed an issue preventing servers from running on port 443 only.
- Fixed an issue causing application icons to render poorly.
- Fixes an issue preventing the technician application from loading on some Windows XP and 2003 machines.
- Improves the Windows installer in order to avoid file locking errors during installation.
- Fixed a Windows issue that prevents keystrokes from being registered.
- The remote access service URL no longer defaults to UDP.
- Fixed an issue whereby the remote support application would not run if the user has non-latin characters in their username.
- Fixed an issue causing the remote access service to fail to launch on systems behind a proxy.
- Improved reconnecting of sessions, especially over UDP.
- Added an option during remote access installation to not install menu shortcuts.
- Added icon grouping in Windows 7 and later.
- Improved application language detection and switching.
- Increased the timeout before machines are registered as being offline.
- Fixed an issue causing log sets with multiple filters to process events that should be excluded.
- Fixed an issue causing the drop down tools menu to appear on the incorrect monitor in multi-monitor setups.
- Fixed an issue which may cause the number of logged in technicians to be incorrect.
- Fixed an issue where the machine password is incorrectly required when updating machines.
- Fixed an issue preventing selecting multiple machines to update.
- Fixed an issue preventing technician restrictions from working.
- Fixed an issue preventing non-Latin characters appearing properly in emails.
- Fixed an issue where sessions to updated services might not have the correct details in the title.
- Fixed an issue causing the server to experience problems during heavy logging, causing sessions to slow or fail.
- Fixed an issue whereby European Portuguese keyboards were being detected as Brazilian Portuguese keyboards.
- Technician restrictions now apply to /mobile.
- SimpleHelp now picks up the technician display name and email address from active directory servers.
- The session window is now more responsive when sessions are closed.
- Fixed a problem that prevented the OS X service from being silently installed.
- Fixed an issue whereby recently updated services might disappear initially for up to 5 minutes before reregistering.
- Fixed an issue causing parameters that follow embed.js to not register.
- Includes translations for /access, /customer and /technician.
- New standalone applications for technicians, remote support and access services.
- No Java requirements on Windows and Linux.
- Windows 8 Support.
- Added support to view the same cursor as the customer.
- Improved service installation on OS X and Linux.
- Added new calling cards and machine shortcuts.
- Added support for VNC sessions.
- Improved file transfer speed and UI.
- Added event filtering to the logging framework.
- Remote access chat support.
- Added registry support to the diagnostics tab.
- Added a feature to restrict view to a single remote display.
- Fixed a problem where the close session dialog was blocked in full screen mode.
- Improved proxy authentication, detection and general support.
- The Remote Access Service is now auto-configured with the server's hostname.
- Improved screen resolution change detection on Linux.
- Added IP address information to RemoteMachine Online and RemoteMachine Offline events.
- Mobile logins display if the session limit has been exceeded.
- Mobile logins now include a group drop down box.
- Added the ability to specify default remote access machine names per technician group.
- Fixed an issue preventing presentations from working in IE8.
- Fixed an issue whereby the remote access service would report the incorrect architecture.
- Fixed an issue that could cause transport instability in networks with sensitive routers.
- Improved background switching on Windows and OS X.
- Moved the screen controls to the menu bar.
- Added column sorting and first character search to file transfer panel.
- Added 10.6 headless Mac support, and improved 10.6 Mac screen capture.
- Added the ability to specify the customer application filename.
- Added a checkbox to disable locally authenticated technician credentials.
- Improved performance on poor networks with high packet loss.
- Fixed Ctrl+Alt+Del on Windows 2003.
- Added branding supported in OS X DMGs.
- Added POST support for technician credentials.
- Added support for using OS X's Command key with remote Windows start menus.
- Added a launch API allowing for customised, in depth integration.
- Fixed an issue where OS X screen capture fails due to incorrect OS reported dimensions.
- Fixed an issue preventing rebooting on non-Windows machines.
- Fixed an issue which caused Windows Server 2012 to be incorrectly identified.
- Fixed an issue with translations in mobile and presentations pages.
- Fixed an issue resulting in corrupt screens on MacBook Air 11 and Retina Macs.
- Fixed a performance issue when scaling the remote desktop in OS X.
- Fixed a problem resulting in slower 4* connections.
- Fixed an issue where SimpleHelp held onto the Windows key when the screen was locked.
New in SimpleHelp 3.7 (Dec 21, 2009)
- Fixes problems with expired certificates on signed customer and technician client
- Full support for Windows 7
- All server configuration can now be performed by logging in as the server admin and editing server properties in the 'Administration' tab
- All server configuration changes are now loaded dynamically with no server restart required
- Session speed improvements, particularly on Windows Vista and Windows 7 and over high latency networks
- Bandwidth usage improvements
- Where RDP sessions have caused the remote screen to be black after connecting, the software will now prompt to rectify this issue
- favicon.ico is served from the server
- The mouse pointer is now shown on the technician client when control is disabled
- SimpleGateway machine names now support macros (e.g. {hostname} and {ip})
- Direct URL based links to SimpleGateway machines (e.g. http://yourserver.com/tech?machine=mymachine)
- Preferences for technician user interface defaults
- Improved session error reporting (menu item in technician client to grab debug information)
- Technicians can edit a session summary and have it emailed out to various addresses, including chat transcripts
- 'Powered by' has been removed from the customer applet
- Global ShowMatching/HideMatching filters
- Client now warns of incorrect version when logging on to server
- Remote screen zoom scale can now be adjusted on a slider
- Multiple products (e.g. SimpleHelp server and SimpleGateway service) installed on Windows as services could conflict
- Initial setup now auto logs in and prompts for a new password
- Vista and Windows 7 now set color scheme to basic during session to improve speed
- Installers are signed
- On Windows 7 etc Windows no longer claims the installer appeared to fail
- Diagnostics mode now works in Vista and Windows 7
- Removes Javascript error in IE when loading customer or technician client
- Fixes an issue whereby SimpleGateway sessions could occasionally hang on "The remote computer has accepted the connection request, connecting now.."
- Applications requiring elevated privileges can now be controlled in Windows 7
- Fixes an issue whereby kill session buttons would fail to work
- Fixes an issue whereby it would not be possible to exit file transfer mode in full screen mode
- Fixes an issue whereby transferring files could on occasion break and be unable to transfer any more files in the specified direction
- Fixes an issue whereby transferring files could on occasion leave a dash instead of a tick
- Fixes an issue whereby when exiting full screen with the chat panel off, the chat panel could be erroneously toggled back on
- Num lock state is now remembered when the session terminates
- SimpleGateway sessions are now logged just as SimpleHelp sessions are logged
- Fixes an issue whereby closing the technician client with the X button would occasionally fail
New in SimpleHelp 3.6 (Jul 4, 2009)
- Major screen update speed improvements over medium and high latency networks
- New client deployment code auto-installs Java virtual machine if required
- LDAP authentication support for Technician logins including Active Directory
- Support for sending Ctrl-Alt-Delete to Vista (and later) when UAC is off
- Fixes an issue whereby single key presses could result in multiple key presses on Linux
- Support for translating of Customer and Technician activity logs (and email alerts)
- Customers with temporary SG installations now appear by default under a 'Customer' tree
- 'Powered by SimpleHelp' message can now be fully removed on Customer client
- Fixes an issue whereby certain dialogs might cause problems in full screen mode
- Fixes an issue whereby control might fail
- Fixes an issue whereby certain characters entered in as customer details might cause problems connecting and problems logging in
- Fixes an issue whereby sending Ctrl-Alt-Delete might cause the session to terminate
- Improves reporting where a launched SimpleGateway shortcut is unable to connect to the server
- Fixes an issue whereby users with special characters in their home directory path (e.g. hash) might have problems loading the clients
New in SimpleHelp 3.5 (Jul 4, 2009)
- Significant speed and responsiveness improvements
- Ability to save shortcuts to SimpleGateway sessions
- Option to view remote screen in a range of colour depths including greyscale (black and white)
- Option to limit screen udpate frequency
- Dialog to show connected technicians on machine currently being accessed
- Dialog to allow remote user to cancel installation of SimpleGateway service
- Customer list now shows customer details in a table with separate columns
- Customer list can be filtered via a search field
- Available machines list now shows machine status and age of last communication
- Available machines list can be filtered via a search field
- New Diagnostics mode with:
- Stats Tab - to see graphs of CPU usage, memory usage and disk usage
- Processes Tab - sortable table of remote processes with CPU usage, command line and option to terminate
- System Info Tab - various forms of information about the remote system
- Customer Tab - to see all customer details
- Console Tab - to run commands and see output
- Services Tab - sortable table of remote services with option to stop, pause, start and remove (Windows only)
- Reduced applet download size
- SimpleGateway service automatically detects computer name composed of hostname, OS and architecture
- Optional server status page now shows technicians logged in and other info as XML (suitable for AJAX widgets showing technician availability)
- Improved visibility of broken links on customer/technician end
- SimpleGateway machine names can now specify groups (e.g. Group1/Group2/Machine3)
- SimpleGateway machines now shown as a tree
- Specific speed improvements when either technician or customer is using a HTTP proxy
- Specific speed improvements when either technician or customer is on a high latency network (high ping times)
- Improved applet load screen
- Improved message warning user that remote computer may be updating
- Technician preferences are now stored on the server
- Support for silent install of SimpleGateway service (applies to Windows only)
- Ability to switch modes using a button on the toolbar
- Improved detection and management of Copy and Paste
- Improved screen update indicator
- Improved and more accurate updates per second counter
- Fixed an issue whereby key presses would sometimes be interpreted as being held down on Linux (thereby producing multiple keystrokes)
- Fixed an issue whereby the mouse could continue to move after a technician had disconnected
- Fixed an issue whereby the 'Are you sure you want to leave this page' dialog would appear when visiting the page
New in SimpleHelp 3.4 (Nov 4, 2008)
- Help sessions can now be duplicated to allow other Technicians to join, watch or take over a session
- SimpleGateway can be automatically installed/uninstalled on the remote machine allowing unattended ongoing access and providing Ctrl-Alt-Del functionality for logging in or reboots
- Configurable sound, system tray and popup notifications when a customer joins or leaves the queue
- All components now translated into English, Spanish, French and Italian
- Email notifications can now be customised via parameterised templates
- Files may now be dragged and dropped on to the remote folder in File Transfer mode
- Improved session connection speed
- Speed and responsiveness improvements
- Default technician login name is configurable
- Customer side terminate button is disabled when all sessions are complete
- Connection speed indicator for Technician and Customer shows if only a slower HTTP connection was possible
- Translation files, disclaimer and details file are interpreted as UTF-8 to support non-latin character sets
- Fixed issues where a combination of Firefox and Java 6 Update 10 could cause problems
- Fixed an issue where pasting (Ctrl-V) and then performing an additional Ctrl-Key combination could be missed or printed
- Fixed rare issues with key presses when remote machine was Vista
- Fixed an issue which prevented multiple monitors on the remote computer from being shown
- Fixed issue whereby having untransferable information on the clipboard prevented a paste command from being issued