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Sync Changelog

What's new in Sync 2.2.36

Apr 29, 2024
  • Bugfixes:
  • File getting overwritten by older versions without conflict files (conflict files now created in these cases)
  • Windows GUI now runs in modern mode
  • Various stuck download issues
  • Feature updates:
  • Improved deleted file notifications
  • Mac uninstaller error messages provide better clarity on directories that need deletion

New in Sync 2.2.35 (Apr 15, 2024)

  • BUG FIXES:
  • Improved auto-update on Mac
  • Improved app pausing and not syncing on Windows due to file conflicts
  • Fixed modified dates changing to current dates when moving files to a shared folder

New in Sync 5.0.7 Beta (Apr 13, 2024)

  • BUG FIXES:
  • Better handle scenarios causing Sync to stall or index forever
  • NEW FEATURE:
  • Removed the need for Administrator Access during update/installation

New in Sync 2.2.33 (Mar 19, 2024)

  • BUG FIXES:
  • Better messaging when restart or reinstall is needed
  • Fixed syncing issues related to other/other/other errors in progress tab
  • Improved pause / resume functionality

New in Sync 2.2.32 (Mar 4, 2024)

  • BUG FIXES:
  • Crashing issues (where the app would crash silently)
  • Pausing issues
  • Improved syncing of large folders, and other sync optimizations

New in Sync 2.2.31 / 5.0.3 Beta (Feb 21, 2024)

  • BUG FIXES:
  • Pausing and syncing issues
  • Crashing issues
  • IMPROVEMENTS:
  • Better messaging when downgrading from 5.x to 2.2.x
  • Auto-starting after crashing

New in Sync 5.0.3 Beta (Feb 12, 2024)

  • BUG FIXES:
  • Issues trying to sync non-existent files
  • Incorrect low storage notification
  • All fixes to 2.2.30

New in Sync 2.2.30 (Feb 6, 2024)

  • BUG FIXES:
  • Various UI issues on the Mac (Sonoma)
  • Pausing and syncing issues
  • Crashes on previous versions
  • Deleted items re-appearing

New in Sync 5.0.2 Beta (Jan 25, 2024)

  • We’ve just released version 5.0.2 of the Sync CloudFiles beta app for Windows. If you’re already running Sync, you can update now by downloading and installing the app directly.
  • BUG FIXES:
  • Missing files
  • Slow syncing and stuck uploads/downloads
  • Bad footer errors
  • Issues deleting a Cloud-only file
  • Issues setting files/folders as Cloud-only
  • Issues copy/pasting Cloud-only files/folders
  • Incorrect activation functions for users
  • All fixes to 2.2.29 and 2.2.28

New in Sync 2.2.29 (Jan 15, 2024)

  • BUG FIXES:
  • Wrong “modified date” timestamps
  • Link conflicts when deleting a link fails
  • App pausing syncing
  • Search bar UI overlap issue on Mac
  • Failed installation of newer versions
  • Sync stuck looping

New in Sync 2.2.27 (Nov 29, 2023)

  • Fixed a bug related to not being able to share the Sync link from the agent
  • Various issues related to a corrupted DB: user’s App pausing, hanging, never completing syncing
  • Reduced failures with Copy To Vault
  • Reduced bugs preventing users from installing the app

New in Sync 2.2.26 (Nov 13, 2023)

  • ADDRESSED: infinitely trying to download issue
  • ADDRESSED: repeating u-dump output issue
  • ADDRESSED: non-human-readable error when downgrading agents
  • ADDRESSED: external drive failed error on Macs
  • IMPROVED: clean up sync.cache after upload is finished

New in Sync 2.2.25 (Oct 30, 2023)

  • ADDRESSED: syncing issues
  • ADDRESSED: overlay icons on files
  • IMPROVED: handling of shared folders

New in Sync 2.2.24 (Oct 16, 2023)

  • ADDRESSED: Sync app icon toolkit not working
  • ADDRESSED: app pausing and not syncing
  • ADDRESSED: Mac crashing and syncing issues

New in Sync 2.2.21 (Sep 18, 2023)

  • ADDRESSED: indexing issues
  • ADDRESSED: issues copying to Vault
  • ADDRESSED: empty Recents section and Current Activity tab

New in Sync 2.2.20 (Aug 14, 2023)

  • ADDRESSED: disappearing overlay icons
  • ADDRESSED: stuck downloads
  • ADDRESSED: app update issues

New in Sync 2.2.6.30 (Jun 21, 2023)

  • FIXED: app finishes indexing
  • FIXED: missing files issue
  • FIXED: syncing issues
  • IMPROVED: speed of queries due to taskbar function

New in Sync 2.2.4.1 (May 24, 2023)

  • NEW: better handling of large file sets as per this post.
  • FIXED: app indexing delays
  • FIXED: bug with recent files display
  • FIXED: bug regarding sub-users creating links
  • FIXED: incorrect overlay icons
  • FIXED: sub-users cannot see the option to create links if the primary user does not have link permissions enabled by an admin

New in Sync 2.1.4.8 (Nov 1, 2022)

  • FIX: dropdown menu issues related to macOS Ventura
  • FIX: text and window scaling on Windows
  • FIX: various syncing issues

New in Sync 2.1.3.1 (Aug 10, 2022)

  • FIX: issue with Sync starting in pause mode on Mac
  • FIX: various syncing issues

New in Sync 2.1.0 (Jul 13, 2022)

  • NEW: automatic update notifications for all future updates
  • NEW: in app update flow (no more downloading and reinstalling on future updates)
  • NEW: faster updates (no more re-indexing on future point-releases)
  • FIX: various uninstall issues

New in Sync 2.0.20.3 (Jan 26, 2022)

  • FIXED: misleading syncing state shown during long downloads
  • FIXED: indexing issue where syncing stalled
  • IMPROVED: added logging data for debugging of syncing issues

New in Sync 2.0.19 (Dec 9, 2021)

  • Fixed: issues with file permissions that could cause the app to pause (Windows)
  • Fixed: various improvements to Copy to Vault (Windows and Mac)
  • Fixed: file delay notifications (Windows and Mac)
  • Fixed: account restore when proxy is enabled (Windows and Mac)

New in Sync 2.0.18 (Sep 21, 2021)

  • Fixed: various issues with the installer (Windows and Mac)
  • Fixed: selective sync menu works better with folders that are no longer accessible (Windows and Mac)
  • Fixed: issues with overlay icons not always visible after app install (Windows and Mac)
  • Fixed: run when computer is started is more reliable (Windows)

New in Sync 2.0.17 (Aug 4, 2021)

  • New: app-folder aware (for upcoming Slack integration)
  • Fixed: scrolling the main popup window via mouse wheel
  • Fixed: inaccurate display dates on search results
  • Fixed: copied links being incorrect when pasted into Messages on Mac
  • Fixed: being unable to upload files on unmapped network drives with a path > 100 chars on Windows
  • Fixed create link notifications being blank on Mac
  • Improvement: Clearer instructions during a version update
  • Improvement: allow longer wait time for Sync folder discovery on startup
  • Improvement: Updated sidebar icons for Mac Finder

New in Sync 2.0.16 (Jul 14, 2021)

  • New: app-folder aware (for upcoming Slack integration)
  • Fixed: scrolling the main popup window via mouse wheel
  • Fixed: inaccurate display dates on search results
  • Fixed: copied links being incorrect when pasted into Messages on Mac
  • Fixed: being unable to upload files on unmapped network drives with a path > 100 chars on Windows
  • Improvement: allow longer wait time for Sync folder discovery on startup

New in Sync 2.0.14 (May 25, 2020)

  • FIXED: Issues indexing very large accounts
  • IMPROVEMENT: File export feature has distinct column for file name
  • IMPROVEMENT: Move Sync folder workflow changes
  • FIXED: Various bug fixes

New in Sync 2.0.13 (Apr 29, 2020)

  • FIXED: Improved error logging
  • FIXED: Possible Sync app crashing on Windows related to Unicode Usernames
  • FIXED: Various miscellaneous bug fixes as reported by customers

New in Sync 2.0.12 (1) (Mar 17, 2020)

  • NEW: Automatic update notifications when new version is available, with ability to dismiss
  • NEW: Search results to indicate if file is in Vault
  • FIXED: Improved multi-monitor support (Windows)
  • FIXED: Installer can recover account when the original Sync folder location has changed
  • FIXED: Improved network status checking
  • FIXED: Improved network status check
  • FIXED: Improved error handling
  • FIXED: Possible Read Only Conflict files on upgrade

New in Sync 2.0.11 (Feb 18, 2020)

  • NEW: Update notifications when new version is available
  • FIXED: Issues causing updates to fail
  • FIXED: Reduced memory footprint
  • FIXED: Improved UI performance
  • FIXED: Various bug fixes to improve stability

New in Sync 2.0.10 (Nov 11, 2019)

  • FIXED: Issue that would cause the Sync app to display a network usage exceeded error
  • FIXED: Multiple Sync startup items on macOS
  • FIXED: Issue that would cause the Recents list to stop loading
  • FIXED: Fallback menu for Windows versions that do not support the new UI
  • FIXED: Various other fixes

New in Sync 2.0.9 (Nov 6, 2019)

  • NEW: Windows minimum version 7
  • (we continue to support Windows XP via the Windows legacy installer)
  • FIXED: Issue that would cause older versions of files to become current in rare cases
  • FIXED: Various crashes that would otherwise require the app to be re-installed

New in Sync 2.0.7 (Oct 7, 2019)

  • NEW: macOS minimum version 10.9
  • (we continue to support macOS 10.6 to 10.8 via the Mac legacy installer)
  • NEW: Windows minimum version 7
  • (we continue to support Windows XP via the Windows legacy installer)
  • FIXED: Issue that would cause older versions of files to become current in rare cases
  • FIXED: Various crashes that would otherwise require the app to be re-installed

New in Sync 2.0.5 (Sep 12, 2019)

  • NEW: Search your files in the Sync folder and Vault
  • NEW: Easy access to recently added or updated files
  • NEW: High DPI support for Windows display mode scaling
  • IMPROVED: Two factor authentication (2FA) integration on device attach improved
  • IMPROVED: Windows installer now standalone, does not require external download
  • IMPROVED: Light mode support on Windows 10
  • FIXED: Issues when installing Sync on a secondary computer user
  • FIXED: Various performance improvements and bug fixes

New in Sync 2.0.1 (Aug 20, 2019)

  • Full list:
  • NEW: Search your files in the Sync folder and Vault
  • NEW: Easy access to recently added or updated files
  • NEW: High DPI support for Windows display mode scaling
  • NEW: Mac app is officially notarized by Apple
  • IMPROVED: Two factor authentication (2FA) integration on device attach improved
  • IMPROVED: Windows installer now standalone, does not require external download
  • IMPROVED: Dark mode support on macOS
  • FIXED: Issues when installing Sync on a secondary computer user
  • FIXED: Various performance improvements and bug fixes

New in Sync 1.3.11 (May 24, 2019)

  • IMPROVED: Windows installer now standalone
  • IMPROVED: Optimized macOS app to use less CPU when scanning deep folder trees
  • FIXED: Delay when attaching new device and 2FA enabled
  • FIXED: Issues related to Sync paused on startup (Windows 10)

New in Sync 1.3.0 (Sep 11, 2018)

  • NEW: Network setting to allow Sync to work with Kaspersky (and similar AV applications that monitor SSL)
  • IMPROVED: Network speed now reports in Mbit/sec
  • IMPROVED: Creating links more robust, less prone to failure
  • IMPROVED: Open Sync folder when starting Sync from Windows Start Menu
  • IMPROVED: Symbolic link recursion no longer followed
  • IMPROVED: Two-factor authentication notification when provisioning device
  • FIXED: Allow CMD-V password paste on Mac
  • FIXED: Possible memory leaks or crashes related to hundreds of thousands of files
  • FIXED: Crashing due to thumbnail creation
  • FIXED: Various GUI crashes
  • FIXED: Better handle constantly changing files
  • FIXED: Misc. share folder errors

New in Sync 1.2.0 (2) (Jun 21, 2018)

  • NEW: Improved Copy to Vault logging. Each time a Copy to Vault is initiated from the desktop, a log file will be written to the Vault, listing all files that were copied successfully, and all files that were not (with reasons).
  • NEW: Export full file list from desktop app. Ability to export a full list of all files currently stored in your Sync folder and Vault, which can help with auditing and GDPR compliance. Located under desktop app preferences / account.
  • IMPROVED: Ability to select existing Sync folder when installing or re-installing
  • IMPROVED: Ability to select existing Sync folder if Sync folder is manually moved
  • IMPROVED: Sync folder default location is now User home directory, which should improve compatibility on computers that also have iCloud or OneDrive installed
  • IMPROVED: Notifications if iCloud is interfering with Sync
  • IMPROVED: Temporary installation log file written to User home directory if installer encounters errors
  • FIXED: Various networking improvements and fixes during signup and syncing
  • FIXED: Various crashes pertaining to thumbnail creation and other

New in Sync 1.1.20 (2) (May 25, 2018)

  • The EU’s General Data Protection Regulations (GDPR) take effect May 25. The GDPR is a new set of data privacy laws that require businesses to prioritize the protection and privacy of personal data belonging to European Union (EU) residents.
  • We are fully committed to providing better privacy protection in the cloud, including GDPR compliance. Privacy by default is the reason why we built Sync. Your data is always encrypted in the cloud, and in terms of of your file data, only you have access (we don’t). Protecting your security and privacy in the cloud is what we’re all about.
  • To formalize this we’ve updated our Privacy Policy to account for the GDPR, added a new GDPR Privacy Policy for EU users, and a GDPR Data Processing Addendum (DPA) for EU businesses and organizations using Sync.
  • We’ve also added cookie notifications to our website, and configurable email preferences to your Account Settings, giving you granular control over which types of emails you’d like to receive.

New in Sync 1.1.9-f14 (Apr 11, 2017)

  • FIXED: Events sometimes being attributed to the wrong device on shares
  • FIXED: Less likely to create conflict files on error
  • FIXED: Network alarm less sensitive
  • FIXED: Automatic recovery from local database locking, errors or corruption
  • FIXED: The mighty tilde (~) character supported in file names again
  • FIXED: Various issues related to ._ files on external OS X volumes
  • FIXED: Delayed file issues if third-party app reverts a file modification time on a file
  • IMPROVED: Utilizes less CPU with large file sets (millions of files)
  • IMPROVED: Less background scanning
  • IMPROVED: Reduced the likelihood of folders coming back to life when deleting or renaming folders on a share

New in Sync 1.1.9-f8 (Jan 19, 2017)

  • NEW: Desktop notifications on remotely edited files. If multiple collaborators are editing the same file simultaneously, Sync will notify all collaborators whenever someone saves an edit, rather than overwriting the local file, or immediately creating a conflict file.
  • NEW: Direct link to Events activity feed from the desktop app dropdown menu
  • NEW: Agent will backfill missing image thumbnails (JPG, GIF, PNG)
  • FIXED: Significant improvements to networking. Improved network performance on high latency connections, improved handling of network errors, and improved failover routines
  • FIXED: Improvements to mitigate delayed syncing across shared folders
  • FIXED: Improvements to mitigate syncing issues when renaming deeply nested shared folders
  • FIXED: Improved performance and reliability when deleting deeply nested folders
  • FIXED: Improved recovery from partial downloads
  • FIXED: Preserve selective sync settings on upgrade and recovery
  • FIXED: New signing certificate for Microsoft Windows installer
  • FIXED: Improved integrity checks during upgrade
  • FIXED: Unicode character display on notifications and progress tab
  • FIXED: Reduced installer size from 23mb to 10mb (OS X and Windows)
  • FIXED: Windows registry namespace relating to file icon overlays to avoid compatibility issues with other cloud services
  • FIXED: Check that sufficient space is available before beginning a “move sync folder” operation.
  • FIXED: High performance GPU CPU load issues with some Macbook Pros
  • MISC: .lnk and Mac alias files are no longer excluded.
  • MISC: Various under-the-hood bug fixes and performance optimizations

New in Sync 1.1.8 (2) (Jun 5, 2016)

  • NEW: Right click “Copy to Vault” desktop integration for files and folders outside the Sync folder
  • FIXED: Selective sync better handles sub directories
  • FIXED: Improved selective sync handling when re-adding a previously disabled folder
  • FIXED: Selective sync folder listing always accurate
  • FIXED: Multiple issues that may cause files to get stuck during download
  • FIXED: CPU load spikes when browsing folders with thousands of files (desktop)
  • FIXED: Improved unicode password handling during device attach
  • FIXED: Improved username case handling during device attach
  • FIXED: Various proxy enhancements
  • FIXED: Faster scanning interval on symbolic links
  • FIXED: Improved case handling when renaming folders
  • FIXED: Desktop notifications support unicode characters
  • FIXED: Improved logging of errors
  • FIXED: Various under-the-hood performance optimizations

New in Sync 1.1.7 (8) (Mar 29, 2016)

  • NEW: Proxy support, manual and automatic proxy configuration
  • NEW: Additional options when creating secure links from context menu:
  • Standard secure link option
  • Enhanced privacy secure link option – learn more …
  • NEW: Progress tab provides more information about sync activity
  • NEW: Notifications on network connection errors
  • NEW: Notifications when new app version available
  • FIXED: Download speeds much faster when transferring thousands of files
  • FIXED: Long running actions such as sharing a large folder will no longer interfere with syncing
  • FIXED: Faster scanning and syncing of large folders
  • FIXED: Improved conflict file handling when collaborating
  • FIXED: Improved file handling in low disk space situations
  • FIXED: Multiple bugs with image thumbnail generation
  • FIXED: Additional folder move options when move fails
  • FIXED: Improved case handling
  • FILE.txt and file.TXT will no longer result in conflict files
  • Changing folder name case will not result in duplicate folder

New in Sync 1.1.6 (Mar 29, 2016)

  • NEW: Share overlay icon for shared folders and files with links
  • NEW: Right click on any file to create a link
  • NEW: Right click on any folder for easy access to the web panel
  • NEW: When idle, Sync now lists all files it cannot sync (under the Progress tab)
  • NEW: User configurable cache management (under the Network tab)
  • NEW: Quota check – app displays warning when storage quota has been reached
  • NEW: OS X darkmode menubar icon
  • FIXED: Reported upload and download speeds, and ETA more accurate
  • FIXED: Upload speeds much faster when transferring thousands of files
  • FIXED: User configurable bandwidth controls more accurate (under the Network tab)
  • FIXED: Selective sync now restores immediately (under the Advanced tab)
  • FIXED: Improved symbolic link handling on external drives and Windows
  • FIXED: Issues with moving Sync folder to an external drive
  • FIXED: Moving a share folder locally no longer breaks the share
  • FIXED: Added Sync shortcut to Windows 10 quick links (favourites)
  • FIXED: Windows 10 notification icon now high-rez
  • FIXED: Improved support for international characters in file names
  • FIXED: Various issues related Sync getting stuck indexing

New in Sync 1.1.1 (Mar 29, 2016)

  • Desktop notifications on shared folder activity
  • IPv6 support
  • Improved local caching (should utilize less local disk space)
  • Resolved an issue during installation on Windows that may have resulted in the Sync installer crashing
  • Various additional bug fixes to improve syncing