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TSplus Remote Support Changelog

What's new in TSplus Remote Support 3.80.515.1258

May 15, 2024
  • Improved direct connection resilience against frame drops
  • Windows: Fixed screen capture not capturing semi transparent components on windows server 2008 R2
  • Windows: Fixed window upload crash from unattended remote

New in TSplus Remote Support 3.80.411.1244 (Apr 11, 2024)

  • Customization: rules can be applied to generated passwords (lowercase, uppercase, numeric and special chars)
  • Folder upload is now supported when using the file upload button
  • Windows: added command to reboot distant computer. Session is resumed after reboot
  • Improved speed to capture unattended sessions
  • Fixed user experiencing update loop when using customized client

New in TSplus Remote Support 3.80.304.1613 (Mar 5, 2024)

  • Windows & macOS clients now support drag&drop to upload files
  • Admin elevation is now asked only once to capture UAC screens
  • Added a button in the viewer context menu (settings button) to enable/disable direct connection
  • Fixed connection freezing when using direct (P2P) connection in specific network scenarios
  • Fixed file upload failing once made next uploads systematically fail
  • Fixed client crashing when moving the viewer window during the connection of the client
  • Fixed checkmarks display in viewer context menu

New in TSplus Remote Support 3.70.116.1022 (Jan 16, 2024)

  • MACOS: client can now be customized
  • Fixed client being accessible using unattended password when client was started and unattended access disabled
  • Fixed connection to an unattended computers not appearing in the session reports
  • Fixed Alt+Key shortcut issue occurring with specific softwares (e.g vscode) and Shift+Tab shortcut
  • Computer view: fixed cropped buttons
  • Fixed self-connection in trial when no display name is set

New in TSplus Remote Support 3.60.1211.1602 (Dec 11, 2023)

  • Fixed changing user info make the user leave the subscription

New in TSplus Remote Support 3.60.904.1145 (Sep 4, 2023)

  • Administration Console: fostering collaboration among users within your subscription

New in TSplus Remote Support 3.50.626.1206 (Jun 26, 2023)

  • Major performance improvements on screen capture - up to 5x more FPS
  • Reduced overall CPU usage
  • Remote mouse cursor is now showing only when needed
  • Improved handling of reconnection scenarios
  • Fixed client blinking/crashing after a long screen sharing session
  • Fixed client recording becoming unresponsive/crashing after a long screen sharing session
  • Fixed "Wait until a screen is shared" message kept being displayed though the sharer was up
  • Fixed different window admin users couldn't share their own session simultaneously with their own client

New in TSplus Remote Support 3.40.524.1129 (May 24, 2023)

  • Improvements:
  • Added unattended access activation using command line
  • Added Startup Menu shortcut to run the client
  • Client now only need to allow traffic on port 443
  • Removed the limit of 1 Remote Support client per server
  • Added Wake-On-Lan support for unattended computers
  • Fixes:
  • Fixed mouse shifting when user changes screen resolution
  • Fixed mouse on sharing side moving back regularly to the same position if the user controlling the mouse has it still on the same position

New in TSplus Remote Support 3.30.418.1751 (Apr 20, 2023)

  • User edition: added "Confirm password" field

New in TSplus Remote Support 3.30.109.1529 (Jan 18, 2023)

  • Session recording: sessions can now be recorded as video files
  • Screenshots: screenshots can be taken during sessions
  • Customization: texts and icons color can be changed to better fit branding
  • (Location and size of viewer window is saved when closed, and reloaded at start
  • Command Line: "RemoteSupport.exe /id 111111111 /password XXXXXXXX" will directly connect to the specified support session

New in TSplus Remote Support 3.20.11.23 (Nov 24, 2022)

  • Improvements:
  • Launch of TSplus Remote Support V3
  • TSplus Remote Support becomes a SaaS, simplifying screen sharing to the maximum
  • Keeps every features of the previous version
  • No account creation required
  • No network configuration required
  • No client installation required
  • No relay installation required
  • Only one (non setup) executable to start
  • "User" client (opposed to "Full" client) available to only share your screen
  • Customized clients can be generated
  • Dynamic screen resolution
  • Block user inputs capability

New in TSplus Remote Support 2.30.5.12 (May 20, 2022)

  • Setup: Fixed setup program failed to install on Windows 7 SP1
  • Web Portal: Fixed error 500 occuring when authenticating as an agent

New in TSplus Remote Support 2.30.0.0 (Mar 15, 2022)

  • TSplus Remote Support 2.30 includes all the improvements and fixes released in previous versions

New in TSplus Remote Support 2.20.3.1 (Mar 1, 2022)

  • Improvements:
  • TSplus Remote Support 2.20 includes all the improvements and fixes released in previous versions
  • (2022/03/01) Setup: automatically download prerequisites
  • (2022/03/01) Setup: added new modern setup
  • Fixes:
  • Client: fixed file upload on incorrect folder and permission issue
  • (2022/03/01) Web Portal: Fixed domain cover check for wildcard certificates

New in TSplus Remote Support 2.10.12.13 (Jan 4, 2022)

  • A new "Remote Computers" section to add and manage unattended computers
  • access (previous "Remote Computers" was renamed to "Remote Sessions").
  • The ability to organize "Remote Computers" by group.
  • Command prompt access on available unattended computers.
  • French, Portuguese and German translations.

New in TSplus Remote Support 2.0.11.8 (Nov 10, 2021)

  • Improvements:
  • Added new "Remote Computers" section to add and manage unattended computers access (renamed previous "Remote Computers" section to "Remote Sessions")
  • Added the ability to organise "Remote Computers" by group
  • Added a command prompt access on available unattended computers
  • Added language selection on web console and remote support client
  • Added french translation
  • Added portuguese translation
  • Added german translation
  • Added an email settings section in Admin Settings to configure an SMTP server and customize email templates
  • Added a "send via email" button to send the session sharing URL
  • Added an URL shortener button for the session sharing URL
  • Added copy on selection, paste on right click in the unattended computer command prompt
  • Added session sharing system using a connexion ID
  • Added client auto update on configured unattended computers
  • Added "Send Ctrl+Alt+Del" button
  • Added "Sessions Logs" section
  • Added Remote Support Client shortcut on desktop and start menu on installation
  • (2020/11/03) Added Video Quality setting on agent side to adjust video quality sent by the end-user
  • (2020/11/03) Added chinese (zh-TW) translation
  • (2020/11/03) Rename button can now be used to rename computers as well as groups
  • (2020/11/03) Automatically connect as the Administrator when starting the Web Console from the Administration Tool
  • (2020/11/03) Added a button in the Administration tool to change the Adminstrator password
  • Fixes:
  • Certificate: fixed certificate not generating when TSplus Remote Access is present
  • Certificate: fixed domain name not used during certificate generation when configured from the web console
  • License: fixed Cloud Id retrieval issue in edge cases
  • License: fixed invalid hardware identifier following Windows 10 21H1 update
  • Client: fixed window not appearing on front on windows 2008 R2
  • (2020/11/03) Administration: fixed web console start button not using default web browser
  • (2020/11/03) Setup: fixed server uninstallation not removing every files
  • (2020/11/03) Customization: fixed new banner not being displayed after saving
  • (2020/11/08) WebServer: fixed memory leak