What's new in Voicent Predictive Dialer 9.2.0
Jun 16, 2014
- Enhancements:
- Dashboard allows customize ring tone for incoming calls
- Voicent CRM keeps tracking of recording files in call history
- Voicent CRM adds additional fields: assigned to, dob, lead source, created by, modified by
- Voicent CRM sets role based access control based on the assigned to fields
- Add advanced search to Dashboard
- Add CRM home page to Dashboard
- Add missed call info to Dashboard when transfer drops out of the queued
- Agent Dashboard mouse over current call displays a summary of CRM record of the caller
- Agent Dashboard add "Who is the caller" button to invoke CRM record window
- Missed call (transfer not answered), including transferred to group, added to dashboard call history
- Bug Fix:
- BroadcastByPhone not playing column specific TTS when started from command line
- Import will skip the 20th line
New in Voicent Predictive Dialer 9.1.0 (Mar 31, 2014)
- Major Enhancements:
- Voicent Workflow engine for business process management
- Voicent CRM added dynamic/persistent campaign support
- Agent to agent chat support in Voicent Dashboard (beta version)
- Conference calls
- Enhancements:
- Improve Voicent CRM performance such as optimizing queries
- Force message play to allow shorter value below 30 seconds and display message in call status.
- New functions added to IVR: list_contains(l, key), list_size(l), list_get(index), areacode(phoneno), ac_state(ac), ac_timezone(ac)
- Click on Dashboard, CRM, Manager's icon opens running instance if the program has been run already
- Bug Fixes
- Call Center Manager not generate reports in some cases
- Ivrstudio not generate correct VXML for the child callfailed node
- Direct click on .voc, .soc, .aoc files may not resolve to the correct settings files
- Call Center Manager cannot delete agent custom field
- Dashboard checks installed IE version. Supported versions are 9, 10, 11
- Fixed a rare gateway bug that may generate huge size of output.log files
New in Voicent Predictive Dialer 9.0.5 (Mar 31, 2014)
- Bug Fixes:
- Dashboard may crash if Voicent CRM is not enabled in release 9.0.3/4
- New installation may not be able to create CRM database in release 9.0.3/4
New in Voicent Predictive Dialer 9.0.4 (Mar 31, 2014)
- Enhancements:
- Dashboard will try to reconnect to gateway one time when the connect is lost. This deals with temporary network issue
- Bug Fixes:
- Dashboard may set new customer as Opt-out by default in CRM
New in Voicent Predictive Dialer 9.0.3 (Mar 31, 2014)
- Enhancements:
- IVR Studio allow HTTP action to use variable in target URL
- Voicent Gateway to be able to clear gateway data, including crm and ccm database, voicemails, and customer recordings
- Voicent Gateway allows rename backup data
- Improve Fax number detection accuracy
- Bug Fixes:
- Import duplicate entries after 20 rows
- IVR Studio crash when copy paste and delete on some designs
New in Voicent Predictive Dialer 9.0.2 (Mar 31, 2014)
- Major Enhancements in 3rd Party CRM Integration:
- Fully integrated with Salesforce.com
- Fully integrated with Sugarcrm
- Fully integrated with Zohocrm
- Major Enhancements in IVR Studio:
- Support direct access of Voicent CRM records
- Allow queued transfer to specify a timeout value for no answer
- Allow queued transfer to exit waiting when caller press a key
- Add call parameter variables to pass caller selection info to agent and script
- Add default SMTP server definition for apps
- Add default JDBC Connection definition for apps
- Add JSON support for HTTP actions
- Add https support for HTTP actions
- Save tree expanded status when closing the design
- Add global exception handling element
- Add new file functions: fileexists, fileremove, filesize
- Enhancements:
- Add Dashboard connection warning if not on the same local network
- Upgrade the embedded tomcat server to version 7.0.42
- Add group voicemail box to IVR/PBX applications
- BroadcastByEmail better handles some none-standard server responses
- Update to the java db 10.10
- Voicent Call Center Manager add auto pacing option for auto dialing campaigns
- Voicent CRM Section header and customer fields customization
- Voicent CRM Export to CSV file with export preview and generated columns
- Voicent CRM Save and reuse of CSV file export templates
- Show number of users in license key display
- Improve fax number detection
- Bug Fixes:
- Remote unnecessary gateway recover when TTS text generates no audio
- Allow CRM name etc to have single quote or double quote
- Some incoming calls with no audio caused by "Failed to attach player interface"
- Fixed a "corrupted file" error in AutoReminder req files with retry
- Fixed the log location for IVR Studio apps
- Incoming line license checking may prevent answering incoming call
New in Voicent Predictive Dialer 9.0.1 (Mar 31, 2014)
- New product: New Voicent Dashboard software to replace RemoteAgent software. Major enhancements include:
- Major ease-of-use improvements, complete new user interface design to make agent more productive
- Fully integrated with Voicent CRM, agents are able to manage customer CRM records directly in Dashboard
- Fully integrated with Call scripting
- Embedded browser that can automatically turn phone number to click-to-call buttons
- Dialpad with call transfer, hold, resume, park, record, and click-to-play audio
- Special window for entering call notes and buttons and dropdown box for quick call disposition
- Visual display of incoming call ACD queues
- Easy scheduling for customer callbacks, with automatic call back reminder
- Fully integrated with Voicent FlexPBX for direct outbound dialing and voicemail
- Customization for integrating with 3rd party software, such as CRM, scripting, and database system
- Enhancements:
- Allow specifying incoming SMS app in gateway, not sharing the setting for incoming voice app.
- Bug Fixes:
- Dashboard dial out crash when CRM is turned off
- In some rare situations, Text-to-speech may play audio from previous session
New in Voicent Predictive Dialer 8.6.2 (Mar 31, 2014)
- Enhancements:
- Allow direct database dialing using AgentDialer, BroadcastSuite, Call Center CRM, or customer HTTP POST
- Auto save Voicent Database
- Backup gateway data and configuration files.
- Gateway recover from backup data and configuration files.
- Bug Fixes:
- Turn off excessive "too late to call" message
- Check Rules Engine rule before making next predictive call
New in Voicent Predictive Dialer 8.6.1 (Mar 31, 2014)
- Bug Fixes: Fixed a bug in PBX dialpad and Call Center Manager Monitor lockup bug
New in Voicent Predictive Dialer 8.6.0 (Mar 31, 2014)
- Enhancements:
- Major release for Call Center CRM software
- Fully integrated Call Back Management for agents and mangers
- Major release for Call Center Manager Software
- Reporting for agents and campaigns based on selected time period
- BroadcastByPhone, AgentDialer automatically adjust time zone info for allowed broadcast time
- Set up rollover IVR when there is no agent for predictive dialing to avoid dropped calls
- Enable alternate phone numbers for BroadcastBYPhone and AgentDialer
- Add column types: text, phone, currency, date, time, and datetime. Sorting and editing based on locale and type.
- Also add built-in function: compare_currency, compare_date, compare_time, and compare_datetime to vxml
- Handle missing BYE signal from VOIP provider, such that call will be timed out
New in Voicent Predictive Dialer 8.5.4 (Mar 31, 2014)
- Enhancement: FlexPBX extension set call forwarding after a specified delay. Also does not require RemoteAgent to be run for call forwarding
- Bug Fixes: TTS may play wrong audio in some situations in release 8.5.3
New in Voicent Predictive Dialer 7.6.5 (Jan 13, 2011)
- Significant improvement in audio quality.
- Support SIP based VOIP internet dialing service plus Skype and regular landline(XP only) phone service
New in Voicent Predictive Dialer 7.5.2 (Mar 13, 2010)
- Major feature in release 7 - Support SIP based VOIP service in addition to traditional phone service and Skype. Significant improvement in audio quality for remote agent.
New in Voicent Predictive Dialer 7.5.1 (Feb 23, 2010)
- Major enhancement for SIP based VOIP support and improvements in remote agent audio quality.
New in Voicent Predictive Dialer 7.2.4 (Nov 19, 2009)
- Support SIP based VOIP service in addition to traditional phone service and Skype.
- Significant improvement in audio quality for remote agent.
New in Voicent Predictive Dialer 7.1.2 (Aug 28, 2009)
- Major enhancement for SIP based VOIP support and improvements in remote agent audio quality.
New in Voicent Predictive Dialer 6.2.3 (Sep 15, 2008)
- This release supports phone calls over the internet (VOIP) through SKYPE. On Windows XP, the software supports both modem dialing and Skype internet dialing. On Vista, it only supports Skype internet dialing.
New in Voicent Predictive Dialer 6.2.1 (Sep 8, 2008)
- Major enhancement for VOIP support and remote agent support.