What's new in Voicent Call Center Manager 9.0.5
Jan 30, 2014
- Bug Fixes:
- Dashboard may crash if Voicent CRM is not enabled in release 9.0.3/4
- New installation may not be able to create CRM database in release 9.0.3/4
New in Voicent Call Center Manager 9.0.4 (Jan 30, 2014)
- Enhancements:
- Dashboard will try to reconnect to gateway one time when the connect is lost. This deals with temporary network issue
- Bug Fixes:
- Dashboard may set new customer as Opt-out by default in CRM
New in Voicent Call Center Manager 9.0.3 (Jan 30, 2014)
- Enhancements:
- Improve Fax number detection accuracy
- Bug Fixes:
- Import duplicate entries after 20 rows
- IVR Studio crash when copy paste and delete on some designs
New in Voicent Call Center Manager 9.0.2 (Jan 30, 2014)
- Enhancements:
- Add Dashboard connection warning if not on the same local network
- Upgrade the embedded tomcat server to version 7.0.42
- Add group voicemail box to IVR/PBX applications
- Update to the java db 10.10
- Voicent Call Center Manager add auto pacing option for auto dialing campaigns
- Show number of users in license key display
- Improve fax number detection
- Bug Fixes:
- Remote unnecessary gateway recover when TTS text generates no audio
- Allow CRM name etc to have single quote or double quote
- Some incoming calls with no audio caused by "Failed to attach player interface"
- Fixed a "corrupted file" error in AutoReminder req files with retry
- Fixed the log location for IVR Studio apps
- Incoming line license checking may prevent answering incoming call
New in Voicent Call Center Manager 9.0.1 (Jan 30, 2014)
- Enhancements:
- Allow specifying incoming SMS app in gateway, not sharing the setting for incoming voice app.
- Bug Fixes:
- Dashboard dial out crash when CRM is turned off
- In some rare situations, Text-to-speech may play audio from previous session
New in Voicent Call Center Manager 8.6.2 (Jan 30, 2014)
- Enhancement:
- Allow direct database dialing using AgentDialer, BroadcastSuite, Call Center CRM, or customer HTTP POST
- Auto save Voicent Database
- Backup gateway data and configuration files.
- Gateway recover from backup data and configuration files.
- Bug Fixes:
- Turn off excessiev "too late to call" message
- Check Rules Engine rule before making next predictive call
New in Voicent Call Center Manager 8.6.1 (Jan 30, 2014)
- Fixed a bug in PBX dialpad and Call Center Manager Monitor lockup bug
New in Voicent Call Center Manager 8.6.0 (Jan 30, 2014)
- Major release for Call Center Manager Software:
- Reporting for agents and campaigns based on selected time period
- BroadcastByPhone, AgentDialer automatically adjust time zone info for allowed broadcast time
- Set up rollover IVR when there is no agent for predictive dialing to avoid dropped calls
- Enable alternate phone numbers for BroadcastBYPhone and AgentDialer
- Add column types: text, phone, currency, date, time, and datetime. Sorting and editing based on locale and type.
- Also add built-in function: compare_currency, compare_date, compare_time, and compare_datetime to vxml
- Handle missing BYE signal from VOIP provider, such that call will be timed out
- Bug Fixes