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VersaSRS Help Desk Changelog

What's new in VersaSRS Help Desk 4.1.0

Jan 23, 2012
  • New "Full Trial Enterprise Edition" available
  • CTI Telephony Integration Module - Ability to hook into Telephone CTI functionality (ask us for details)
  • versaContax - New and improved Contacts Search Module
  • versaCalendar provides a Calendar view of tickets in Queues, accessible through the 'View' menu
  • Manage Queue > User groups - have added 'Add All' & 'Remove All' buttons
  • New Correspondence option of "Reply to All" added to Audit Logs right-click menu
  • New Correspondence option of "Reply to Recent All and Forward" added to Audit Logs right-click menu
  • Greater stability & performance
  • Various known bug fixes

New in VersaSRS Help Desk 4.0.0 (Oct 17, 2008)

  • versaSRS HelpDesk now available in 4 EDITIONS: Community Edition, Standard Edition, Professional Edition, Enterprise Edition
  • New licensing and modules model
  • All-inclusive CRM system (versaCRM) which includes: Contacts module, Organisations module
  • Ability to define multiple addresses and organisations against a contact
  • Ability to define multiple addresses and contacts against an organisation
  • Store photo or business card image against contact record
  • versaSRS data views include: View individual contact assets, View all assets for all contacts in an organisation, View individual contact calls, View all calls for all contacts in an organisation, View individual contact communications, View all communications for all contacts in an organisation
  • Inbound email to versaSRS HelpDesk queue performs auto-lookup against CRM contact records and auto-populates client details section of call screen
  • Contracts Management module (part of versaCRM) (included free in Community, Professional and Enterprise Edition)
  • Application support for Record Archive module (desktop application) + Archive Viewer (web application)
  • RSS support for Knowledge Base articles
  • Knowledge Base article to Knowledge Base article linking
  • Asset Search module extended to include additional search fields
  • Printer Friendly view extended to include additional call type and billing data
  • Call Summary view extended to include additional call type and billing data
  • New Call Update type of ‘Meeting’ added
  • Ability to assign Call Watcher(s) through the call Details and Call Update screens
  • versaSRS – System Management Console (versaSRS-SMC) extended to include additional application settings
  • Ability to enforce a closure type when closing a call (set through application settings using versaSRS-SMC)
  • Extension of system tags to include “Billing” components for use in email communications and system templates
  • Last User Access now recorded against System Users record (in database)
  • Ability to open associated call directly from the Task Screen and also through the Task List from the ‘My Home’ Dashboard
  • Ability to set ‘Remember Last Window Position’ option
  • Addition of tick box field on Call Update Screen to flag “Consider for Review”