14 DAY TRIAL // AVAST CEO Vince Steckler has announced on the company blog that they have removed iYogi support service from their website.
The grounds for this decision are the recent reports that iYogi employees would pitch premium support packages to users calling in to get support for Avast Free, by scamming them into believing their computers had issues.
iYogi’s services included free phone support for users of the security product, primarily the free version. The number of users requiring assistance was between 20 and 30,000, and customer satisfaction level was quite high, according to AVAST’s CEO.
However, since the company’s profit is not made from striking retail deals, but relies on user referral and recommendation, such behavior from iYogi employees would negatively impact the users’ trust in AVAST.
Until resolving this issue with iYogi, Avast users in need of technical support have at their disposal the options available on the website.