Chaport

Providing comprehensive and professional customer support for your web business is something that's certainly a lot more challenging than it sounds.

Even though the most crucial element of a customer support service is probably the support representative's ability to deal with challenging scenarios (which requires a sturdy combination of empathy and psychology skills), there are other aspects that are of valuable importance - take, for instance, the communication medium.

Chaport is a modern-looking and well-thought-out messenger app that aims to make your communication with your website visitor and future customers a lot more reliable.

In short, it does this by being up to par with some of the most popular, personal messenger apps out there. Basically, both you and your visitors are provided with a modern looking messenger environment with all the essential real-time chat tools at your disposal.

You can also send files or images to your client, transfer various chats to a colleague, view visitors details and website activity stats. It's worth mentioning that you can improve your workflow by saving the most used replies templates, send automatic chat invitations to visitors based on specific rules, view live reports with incoming or missed messages.

The fact that there's also a multilingual chat widget and that it offers a surprising amount of customization options (you can modify everything from color, text and operator photos) only make this app even more compelling.

You're also provided with a bespoke installation code which you can add to your website's body in order to install a Chaport chat button. As far integrations are concerned, things are looking good: the app can connect with some of the most useful services out there such as Slack, Facebook, SalesForce, Trello, and Evernote, just to name a few.

Last but not least, you'll surely be happy to hear that it can be accessed using any modern web browser. Even better, you are provided with bespoke clients for Windows and macOS, as well as for iOS and Android.

Taking everything into account, it's quite clear what Chaport offers - a comprehensive, premium-quality chat system that's as enjoyable as most other apps you use for talking to friends with some extra specialized features such as auto-invitations, support for offline messaging, and effortless, in-between customer representative transfer