MyLiveChat

MyLiveChat is a professional software application that helps you embed live chats on your website, keep an eye on site traffic, analyze visitors’ activities, handle any number of chat sessions at the same time, and invite visitors to chat.

You need to set up an account in order to make use of the program’s capabilities. Upon a successful registration, the tool automatically generates a live chat code that can be attached to your websites.

MyLiveChat gives you the possibility to work with a web-based interface that can be accessed via your preferred web browser, be it Chrome, Firefox, Safari, IE, or Opera.

The Dashboard provides at-a-glance panel containing information about the account details, deployment of the agent console, subscriptions, graphical representations of the chat sessions for the last 7 days, as well as alerts and announcements.

You are given the power to add new agents, delete existing ones, and activate or deactivate them. You can assign agents to user-defined ‘departments’ (categories) in order to easily manage them and route incoming chats to these departments based on a series of rules.

Agents can control the number of chats using the queue list and manually selecting the target user to start a chat with. Aside from manual adjustments, an automatic chat distribution mode can be used for automatically passing incoming chat requests to agents.

Inline chats can be added to your websites in order to keep a chat session on the same webpage instead of a separate browser window and allow scrolling up and down the page. A chat widget is responsible for delivering an image chat button that floats at a specified position and repositions itself when visitors scroll up or down the page.

Other chat tools that can be integrated within websites deal with buttons, text links that initiate a chat, and boxes for entering quick questions.

You can hide the chat button, monitor visitors and invite them to chat, use a chat button that does not contain JavaScript, and test the chat tools in a dedicated panel to see how they look like and behave.

General settings enable you to tweak the operating hours so agents are automatically prompted to go offline/online at a given time, automatically lock the agent console after a certain time, define canned responses (predefined phrases that can be used by agent to save time), and block/allow a range of IP addresses.

You can turn on or off sound notifications, automatically detect a user’s language or pick the preferred one, export chart transcripts to CSV or XML file format, send email reports, check out a graph that provides details about the visitors’ ratings on your chat, and view a summary of the number of chats per hour during one day.

MyLiveChat offers support for a chat console that can be run directly from your Windows, Mac OS, Android or iOS devices, provided that you have entered the correct authentication parameters (ID, agent login and agent password).

You are allowed to connect or disconnect, set your status to Online, Away, Busy, or Offline, view visitors, chat records, and offline messages, and block users.

Conversations can be carried out right from the main window. You may customize the text in terms of size, font and color, turn on the spell checker, send files, links or images, and insert predefined phrases and emoticons.

The utility is able to display information about visitors, such as IP address, hostname, browser type, and visited webpages.

Several settings can be tweaked in order to enter a default greeting message when accepting a new live chat, automatically reconnect when the connection is dropped, automatically accept visitors if they wait for more than a custom number of seconds, and send automatic chat invitations.

MyLiveChat integrates an impressive number of features and provides a user-friendly environment from where you can carry out simultaneous chat sessions, boost workflow using automatic actions, and monitor visitors’ activities.