Comprehensive help desk and issue trouble ticket tracking software. #Ticket tracker #Help desk tracker #Call center tracker #Ticket #Help #Desk
Help Desk Authority (formerly BridgeTrak) is a useful and comprehensive trouble ticket tracking software for help desks and call centers.
User-friendly interface offers customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc.
Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, automatic email receive to convert emails into issues.
Limitations in the unregistered version
- 100 issues, limited to MS Access DB, email disabled
What's new in Help Desk Authority (formerly BridgeTrak) 8.1.1.221:
- Help Desk Authority (formerly BridgeTrak) rebrands the product to joinScriptLogic's desktop mgmt tools. Also, asset management capabilites have been greatly improved with the addition of the HDAsset inventory module and integration with Desktop Authority's asset feature. Updated dashboard, etc
Help Desk Authority (formerly BridgeTrak) 8.1.1.221
add to watchlist add to download basket send us an update REPORT- runs on:
-
Windows NT
Windows 2003
Windows Vista
Windows XP
Windows 2K - file size:
- 59.7 MB
- filename:
- HDA.exe
6 screenshots:
- main category:
- Internet
- developer:
- visit homepage
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