ODBC Driver for Freshdesk

Attaining better customer care in the context of the current expansion trends can be achieved in various ways, but the latest prevalence of digital solutions recommends those as a reliable tool for such endeavors. Freshdesk is one such digital solution, which allows users to engage with their businesses’ customers in various ways, using different channels, for attaining a better experience.

ODBC Driver for Freshdesk was designed as a connectivity tool that can allow users to deploy enterprise-level features for accessing their Freshdesk environments for performing ODBC-compliant analytics and reporting, as well as enabling BI and ETL tools.

Both HTTPS and direct proxy server connectivity are supported and users rely on the SQL syntax support for performing various operations, just like within a database environment, when working with tables and queries. For instance, one will be able to perform complex JOINs, aggregate functions, launch subqueries and initiate GROUP statements.

DML operations are also supported, consequently, the Freshdesk data can be manipulated just like in a DBMS, with operations such as DELETE, UPDATE or INSERT. All the Freshdesk data types are supported by the driver and the API itself and all of its functionality is also compliant with the driver itself.