MadCap Pulse (formerly MadCap Feedback Server)

MadCap Pulse is a comprehensive reporting and analytics platform that enables end users to communicate and share opinions regarding your online documentation and content.

It is in many ways similar to a support forum, allowing you to find ways to improve the content quality to enhance the end user experience and thus, lower the number of support inquiries.

Thanks to the powerful analysis and reporting capabilities of MadCap Pulse you can manage topics, track issues and have errors reported to you by the final user. Finding solutions for each reported problem will improve customer satisfaction.

MadCap Pulse attaches a reliable self-servicing support and collaboration platform to your online documentation, while also providing you with the means to get an overview over the way your content is used, so as to find ways to improve it.

With MadCap Pulse you can view reports regarding search phrases that generate no result, topic traffic, the number of users and their opinions, as well as their individual activity. And thanks to the topic rating system, you can get feedback from users regarding their satisfaction.

MadCap Pulse is a socially-enabled platform that can help you improve customer relationship. You can view a user's activity feed, stay connected with others and create a comment database.