OTRS Active Directory Configuration Creator

OTRS is a free and versatile ticket request system that is used by numerous companies around the world to assign specific tickets to incoming messages and track further communications. It is frequently used for customer service or help desks and can be implemented and customized easily.

OTRS Active Directory Configuration Creator is a program designed to help server administrators generate the configuration required for OTRS to authenticate customers using a Microsoft Active Directory server.

The application supports Windows Server 2003 or above, and .NET Framework 4.5 needs to be available on your machine if you wish to use this software.

After installing and launching the application, you need to provide correct domain and credentials in order to establish a connection to the server. If anonymous users have permission to access data from the LDAP tree, the user name and password are not required.

Once that is done, OTRS Active Directory Configuration Creator will guide you through a series of steps, and helpful instructions are provided to aid you in completing the necessary configurations quickly and avoid potential errors.

The application also includes functions for retrieving this information automatically, with the aim of simplifying the process as much as possible.

After you have filled out all the required fields, the program generates a configuration that can either be saved to a file or copied to the clipboard.

In conclusion, OTRS Active Directory Configuration Creator is a software solution designed to help server administrators generate the configurations needed in order to enable OTRS to authenticate clients against an Active Directory server.