AsteriskPhoneAgent

If you are looking for a means to reduce costs and improve call quality during peak hours in the call center you are managing, then chances are that you are looking for a solution that can simplify the way your staff makes the necessary phone calls.

AsteriskPhoneAgent is a piece of software that allows you to perform telephone operations directly from your computer while enabling you to effectively manage your database at the same time.

First off, you should know that you need to have Asterix PBX and Elastix installed before you can take advantage of the application. It is worth mentioning that the installation process would certainly go a lot faster if you already have the MySQL database with the contacts lists. Otherwise, you can either create it yourself or inquire about the configuration assistance services provided by the developer.

Even though it is not exactly eye-candy, the program comes with a well-organized interface, an appropriate choice considering the type of data it displays. You will be happy to learn that the app enables you to perform most of the telephone operations, such as call transfer, conference call or hold to name a few, directly from the computer.

The highlight of the utility comes from the fact that it provides you with simple methods of managing large lists or databases. Not only can you find contacts very easily, but the contact lists can be synchronized via multiple users, an option that can help you avoid situations like having your agents calling the same user at short intervals, for instance.

A further noteworthy feature is that the app displays all available details about the contacts during incoming calls, providing that the user is already in the database. Consequentially, you can avert embarrassing situations, such as receiving a callback and not knowing who you are talking to, for example. On a side note, in the case of a new caller, then you add the contact in just one click.

In the eventuality that you are looking to make your call center operations more streamlined and perhaps, increase the ROI in the long run, then AsteriskPhoneAgent could lend you a hand.