Sprinx CTI Client

Are you nervous when your telephone rings and you don�t know who it might be? You don�t have to be. Sprinx CTI Client will display the call data from switchboard directly on your monitor and will also display information from your CRM in addition to the p

With Sprinx CTI Client you don't have to manually dial up every number you find on web sites or in your CRM. You can just mark the number in your internet explorer and click twice - CTI application will dial it up. It is quick and easy.

You know everything about the caller, before you answer the phone As soon as the telephone starts ringing, a window with the name of the person calling will be displayed.

With one click you can display futher relevant information from your CRM, and be quickly informed about previous meetings and activities connected with calling person. It doesn't matter if it was your colleague who had handled the previous communication. With Sprinx CTI Client you are prepared for the call even before you answer the phone.

Just one click and a new activity for your contact in the CRM is created. You can enter notes into the CRM while calling - Sprinx CTI Client will pre � fills the form for you.

If the person you are speaking to is not in your CRM yet, you can insert the contact with just one click. You don't have to fill in the number, Sprinx CTI Client will do it for you. Be more effective - certainly you have better things to talk with your customers about than their telephone numbers.

Installation is easy and makes it possible for administrators to prepare customised configuration files for particular users. Sprinx CTI Client supports a mode of periodical checking communication with a telephony server (so called �heartbeat"). If problems arise, communication is restarted.

Sprinx CTI Client communicates with all installations supporting TAPI 3.0. protocol. Sprinx CTI Client supports analogue switchboards, digital switchboards and VoIP (Voice over IP Telephony).

You are not restricted by the manufacturer of your switchboard or firmware version. In the above text all addresses supported by your switchboard are, for easy referece, marked as �telephone numbers".