Customer Service Database Software

Customer Service Database Software is reliable and allows you to create records of all collaborations between your company and customers. You may create a database of employees, clients and projects or cases that you can assign to both parties. Moreover, you can easily sort all cases by priority or status.

Customer Service Database Software is a simple solution to the business needs of your company. You may store records of transactions, commissioned work, collaborations or other types of interactions, under the name of cases. Each case needs to be assigned a title, ID number, an employee and a customer.

Moreover, you need to specify the operation, date it was opened and the date it comes to term. The database can store both active projects and concluded ones, whether they are closed or resolved. Before saving a project to the database, you need to attribute a status (active/closed/resolved), a category, a level of priority and a knowledge base. You may add personal comments that are not displayed in the main table.

Customer Service Database Software allows you to create detailed entries for your database, regarding employees and customers. Thus, an employee sheet offers you information about their job title, telephone number, address, contact details, notes and professional activity in your company. The ‘Opened Cases’ and ‘Assigned Cases’ boxes are automatically filled whenever you create or edit a project.

The customer form is similar, except it does not display the cases they collaborate in. Once a case profile is complete, you can save it and view it in the main window of the software. All the fields you had to fill are displayed in the table-like structure.

Customer Service Database Software allows you to manage the projects your company deals with, in a quick and easy manner. You may store entries regarding employees, customers, cases, add records, edit or remove them with a simple mouse click. The software features a simplistic interface, which allows you to quickly modify details about cases.