IBM Support Assistant Workbench

The IBM Guided Activity Assistant (IGAA) helps you at every step of a problem determination scenario. If you are a new user and want to understand what step to take next, IGAA can explain to you in detail what step is appropriate to take along with the supporting information to give you a deep understanding of the problem and the recommended solutions.

If you are an advanced user and want a quick reminder of the steps to take, IGAA helps by only showing the information that is necessary for you to quickly move through the steps. At every point along the path, additional information is only a click away if you want to brush up on a specific section.

IGAA also helps you organize your diagnostic files as they are requested by IGAA. You can upload the files or link to them if they are too large to make copies of them. Those files can then be passed seamlessly to the appropriate tools that are recommended in the walkthroughs.

If IGAA does not have the walkthrough that helps you solve your problem, it can help you engage the appropriate IBM support representatives. IGAA will quickly bundle up the information you have already gathered and send that information up to IBM. IBM support can then pick up right where you left off, saving you time when working with IBM support.

With IBM Support Assistant Workbench you get a powerful solution designed for helping users solve various issues.